2022 Social Impact Report

of funding and in-kind product donated by Zoom and Zoom employees

We leverage the full strength of our business to foster equity, democratize opportunity, and advance systemic justice for people and the planet.

We carry out our social impact strategy through five pillars:

We center young people in our work, uplifting students and youth from marginalized communities in our areas of focus:

Our approach recognizes the intersectional nature of these issues and the people we serve. That’s why we are intentional about partnering with organizations that are steeped in these communities and lived experiences. Our nonprofit partners align with the following criteria:

While the pandemic exacerbated the need for mental health support, we recognize that these resources are not always accessible to every community. In 2022, we joined forces with others in this space to address mental health and champion youth advocates who are working with LGBTQ+ individuals and communities of color.

We partnered with Born This Way Foundation, co-founded by Lady Gaga and her mother, Cynthia Germanotta, to support community mental health resources. Our grants went to two Bay Area nonprofits serving adolescents and LGBTQ+ youth: Adolescent Counseling Services and LYRIC.

We also took part in MTV Entertainment’s Mental Health Youth Action Forum at the White House in Washington, D.C., in coordination with the Biden-Harris Administration. There, we had the pleasure of meeting with and providing donations to 30 youth mental health advocates.

For Mental Health Awareness Month, we held a series of Inspire Talks for Zoom employees to promote awareness and education. Panelists from Black Girls Smile, Aliento, Kaleidoscope Youth Center, and other nonprofits came together to promote a dialogue around mental health for LGBTQ+ and BIPOC-identifying individuals.

We’re thankful to all our mental health partners for centering the diverse needs of marginalized communities and championing this incredibly important work.

Australia has the fourth most socially segregated education system in the Organization for Economic Cooperation and Development (OECD). This is a problem for students, especially Indigenous youth, who are more likely to face educational inequities.

NIYEC aims to change that. What started as a volunteer network has grown into a nonprofit organization working to transform Australia’s education system. NIYEC works with Aboriginal and Torres Strait Islander young people to form new connections and advocate to include Indigenous perspectives and pedagogies in school curricula and educational decisions.

Human connection is crucial to how we work, learn, and communicate, but connecting in person isn’t always possible — and the past few years have made it even more of a challenge. We’re inspired by how organizations have used our platform to enable human connection, expand access to social services, connect remote communities to opportunity, and curb learning loss. 

Without Zoom, millions more would’ve been disconnected from people and programs that make a profound difference in their communities. We’re honored to see organizations use the power of our platform to connect with their partners, community members, and the people they serve.

The conflict in Ukraine shocked us all, not least because of the impact on innocent children and young people and their education. Everyone at Zoom is proud of the critical role our platform played in powering remote education globally during the pandemic, and we realized quickly that educators in Ukraine, where hundreds of schools have been destroyed, might need our support. Through our partnership with Ukraine’s Ministry of Education, Zoom has provided our technology and technical expertise to help Ukrainian students, faculty, and staff continue to learn and collaborate. More than a thousand Ukrainian schools and colleges now use Zoom. This builds on Zoom’s previous humanitarian donations to support the people of Ukraine, and our lifting of the 40-minute meeting limit for free hosts in Ukraine.

First Deputy Minister of Education of Ukraine, Andrii Vitrenko, and Josh Kallmer, head of global public policy and government relations at Zoom, in New York. Photo by the press service of the Ministry of Education and Science of Ukraine.

Zoom also provided product donations and event support to the organizers of Y20 (Youth-20) for the 2022 G20 Youth Summit in Indonesia, hosted by the Indonesian Youth Diplomacy. Together, youth leaders developed policy recommendations, which were announced publicly at the Y20 Summit and presented to world leaders as part of the official G20 summit.

At Zoomtopia 2022, Zoom Cares hosted our first partner panel to show how our product enables global good. A leader from nonprofit Hopebound shared how staff members provide Zoom-based teletherapy for middle and high school students; while Life Story Club discussed how its members use Zoom to meet weekly as a way to combat loneliness and social isolation among older adults.

Writing the largest police reform bill in Maryland history, over Zoom? It’s all in a day’s work, according to Campaign Zero co-founder, DeRay Mckesson.

“Zoom allowed us to stay connected with everybody and have work sessions that we otherwise would’ve never been able to have,” DeRay said. “We met with law enforcement, legislative leaders, community members, and other activists regularly and eventually passed historic legislation.”

Facts alone don’t change people’s behavior when it comes to the climate and nature crisis. So, AimHi Earth works together with top scientists, behavioral psychologists, and expert storytellers to communicate key climate topics in a way that taps into people’s universal humanity.

AimHi Earth uses our in-kind product donation to provide greater access to its training sessions, working with large organizations like Sky, Paramount, and Ben & Jerry’s, and offering discounted sessions to charities like Great Ormond Street Hospital and BBC Children in Need.

Our employees are the heart of Zoom. They bring our core value of Care to life, not only in the work they do for our customers but also in what they do for their community.

Zoomies donated more than $440,000 to nonprofits and gave over 2,200 hours in team volunteering time in 2022. Many Zoomies embraced a return to in-person volunteering as a chance to reconnect, while others took advantage of the flexible and global nature of virtual opportunities. 

We are immensely proud of our employees for going above and beyond. Here’s a snapshot of their efforts:

• For our annual Back to School campaign, employees helped raise over $38,000, volunteered more than 150 hours to education-focused nonprofits, and helped Zoom commit more than $10,000 in in-kind product donations.
  
  
• On Giving Tuesday (an annual philanthropic movement on the Tuesday after Thanksgiving), Zoom Cares partnered with our diversity, equity, and inclusion (DEI) team to raise over $32,000 for nonprofits selected by our six identity-based employee resources groups (ERGs): Amigos de Guadalupe, Rainbow Railroad, Project One Ten, Asian Task Force Against Domestic Violence, Madre, and K9s For Warriors.
  
  
• Our annual Tour De Zoom cycling campaign saw Zoomies raise more than $48,000 for 22 nonprofits globally.
  
  
• We introduced digital Nonprofit Clinics, volunteer-led sessions in which Zoomies help nonprofits build their digital expertise so they can improve outreach, stakeholder engagement, and program delivery. Twenty-five nonprofits from three continents attended our first session, and we plan to hold them quarterly throughout 2023.
  
  
• We partnered with Team4Tech on a pro bono consulting project for STEM From Dance. Volunteer Zoomies applied design thinking and professional skills to help solve a pressing organizational challenge.
  
  

Additionally, our event services team provided pro bono virtual event support valued at $39,580 to help our partner organizations connect with their audience, engage their community, educate, and share resources. Some of these events included:

• Infocomm Media Development Authority’s Digital for Life
  
  
• Y20 Youth Summit in Indonesia hosted by the Indonesian Youth Diplomacy
  
  
• Global Period Poverty Forum by Share the Dignity

The natural beauty of Parañaque Wetland Park and Manila Bay, two coastal areas in Las Piñas, Philippines, is often spoiled by trash littering the shore. Keeping these areas clean takes a group effort.

In partnership with Planet CORA and USAID, Manila Zoomies, along with their friends and family, collectively gathered more than 2,400 pounds of trash during two coastal cleanups in 2022. CORA also taught volunteers about ways to minimize their carbon footprint.

“Playgrounds are an iconic part of childhood. They’re not only where kids collect some of their best memories and have fun, but also where crucial skills are developed that nurture their physical, mental, and emotional well-being,” said Lysa Ratliff, CEO of KABOOM!

Zoom partnered with KABOOM! and the city of Stone Mountain, Georgia, for a special project to build a new kid-designed playground at McCurdy Park. Our multifaceted partnership included a grant to fund the project and a donation of Zoom Meetings licenses to Stone Mountain Elementary. However, what brings this story to life is the volunteer power from Zoomies across our company.

Across our company, we strive to create meaningful partnerships and contribute to positive change. See how our other teams bring our value of Care to life through their work.

Diversity, equity, and inclusion

Zoom’s diversity, equity, and inclusion (DEI) team embodies our core value of Care by striving  to create an inclusive workforce, workplace, marketplace, and community for our employees and customers. 

We hosted our first HBCU week, led by leaders in our Soul@Zoom employee resource group (ERG), to celebrate the importance of Historically Black Colleges and Universities and their contributions to the tech world. Each day, we honored a different HBCU through spotlights, panels, fireside chats, and fundraisers, and heard from Zoomies who shared how going to an HBCU shaped their career and perspective.

The DEI team hosted 12 Zoom Talks last year, welcoming impactful speakers such as actor and activist Kal Penn, author Anand Ghiridaradas, astronaut José Hernandez, and LeanIn.org CEO Rachel Thomas, among others. Zoom Talks provide Zoomies with opportunities to learn more about each other’s backgrounds and experiences in partnership with incredible guests from around the world.

Our ERG community grew with the founding of Coexist@Zoom, a group comprised of hubs Muslims@Zoom and Shalom@Zoom, dedicated to interfaith and intercultural conversations across faith and cultural communities.

We introduced new trainings in partnership with Hone focused on different aspects of DEI, and partnered internally with our talent and organizational development team to bring unconscious bias and inclusive leadership training to Zoomies.

Externally, the DEI team played an integral role in the development of Zoom’s virtual avatar feature. We wanted to make sure that every Zoom user could feel seen and represented by their designed avatar, so DEI partnered with our internal design team to test, build, and make recommendations on how to expand avatars. We are continually improving the feature and working closely with our ERGs to ensure all identities are represented within the avatars.

Sustainability

We believe sustainability is broad and holistic, covering topics across the organization, not just the environment. Our sustainability and environmental, social, and governance (ESG) program consists of a four-pillar framework of people, community, environment, and trust. 

Key program accomplishments include: 

• Quantifying three years of our greenhouse gas emissions so we can understand trends, set goals and maximize reductions through prioritized actions. 
  
  
• Adopting Salesforce’s Net Zero Cloud to have a central repository for all our social, environmental, and governance metrics, and in anticipation of the SEC’s climate disclosure requirements.
  
  
• Proactively engaging with third-party raters to address customer inquiries and improve our scores.
  
  Issuing our first ESG Report detailing our framework and accomplishments for fiscal year 2022.
  
  
• Presenting our own operational perspective at Zoomtopia, our annual customer conference, with the panel, “Exploring a New Dimension: Sustainability & ESG at Zoom.”
  
  

Please visit our website to learn more about our sustainability and ESG program and the issuance of our upcoming fiscal year 2023 ESG Report.

Trust and safety 

Ensuring that our customers, especially young people, are safe and secure online is of critical importance to Zoom. This year, our trust and safety team made significant strides by working in partnership with community, industry, and governmental organizations and developing new processes and product features that keep communities safe while using Zoom. Some highlights include:

• We partnered with organizations like the Internet Watch Foundation, The National Center for Missing & Exploited Children, WeProtect Global Alliance, Young Leaders for Active Citizenship (YLAC), and more. These organizations help us identify and implement the best practices to create a safe experience for children using Zoom. We also joined the Tech Coalition, promoting internet safety and combating child sexual exploitation and abuse (CSEA) online.
  
  
• We joined Christchurch Call, a community of governments, online service providers, and civil society organizations acting together to eliminate terrorist and violent extremist content online.
  
  
• We joined the Digital Trust and Safety Partnership and adopted its framework to promote a safer and more trustworthy internet.

Caring for our community is intertwined with our company’s purpose to help the world connect. We feel grateful and privileged to have the opportunity to support organizations whose critical efforts have such a positive impact on our world.

Visit zoomcares.zoom.us to follow our work, learn about our latest grant announcements, and get to know our partners.

Our 2022 Social Impact Report covers the actions, activities, and efforts of Zoom Cares and our partners in fiscal year 2023 (February 1, 2022, to January 31, 2023.

The goal of this report is to share our social impact efforts here at Zoom accurately and transparently. Here’s a look at the data collection and analysis methods we used to create this report.

Philanthropy

Zoom Cares grants are reported with support from our partners at the Tides Foundation, who manage and administer funding for Zoom’s charitable program. In addition, some of our charitable giving comes directly from Zoom and we track and report those numbers manually.

Product

Product donation numbers are compiled leveraging ticket requests submitted by employees, as well as employee self-reporting. We calculated the value of our donated product using our current pricing model as of March 2023.

People

Employee dollars donated through our Zoomies Cares program, along with Zoom’s matching donations, are tracked on our internal Benevity platform. The value of Zoomies’ skilled and unskilled volunteer support was calculated using Taproot Foundation’s hourly value estimates.

Event Services

The value of pro bono hours donated by Zoom’s event services team for charitable events is calculated leveraging per-project standard costs implemented for paid events.