The latest from the Zoom blog

We use our own Zoom AI chatbot and experience a 97% self-service rate and approximately $20 million in cost savings each month. Find out how.

Six industry experts share their predictions for the top customer experience trends 2025 including AI-driven personalization, proactive outreach, and agent upskilling.

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

Learn how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.

Uncover shifts in consumer expectations and generational loyalty in our latest survey. Enhance your CX strategy with these key insights.

Learn about the impact of AI, the importance of trust, and the mindset of a great leader in our Q&A with Toni Cusumano, a leader in PwC’s Workforce Transformation practice.

Zoom’s CTO, Xuedong Huang, explores the impacts of AI on equitable meetings, creativity, and social connection with Nick Thompson, CEO of The Atlantic.