The latest from the Zoom blog

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note-taking with AI Companion.

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

We use our own Zoom AI chatbot and experience a 97% self-service rate and approximately $20 million in cost savings each month. Find out how.

Six industry experts share their predictions for the top customer experience trends 2025 including AI-driven personalization, proactive outreach, and agent upskilling.

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

Learn how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.