The latest from the Zoom blog

Our executives predict how AI technology will impact 2026 with these key trends. See what's next for the year ahead.

Zoom is closing 2025 with major AI breakthroughs.

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

Federated innovation driving breakthrough results in complex AI testing

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.