The latest from the Zoom blog

Learn how customer effort score tracks how easy it is for customers to interact with your business. Discover tips to improve CES and customer satisfaction.

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

Learn best practices for call center management to improve efficiency, enhance customer satisfaction, reduce costs, and create a seamless service experience.

Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better. 

Explore how integrating Unified Communications (UC) with Contact Centers (CC) can revolutionize customer experiences. Discover insights from Metrigy on why adopting a cloud-based UC + CC approach is essential in 2025.

Virtual call centers allow agents to work from anywhere with an internet connection. Learn how they can transform customer support and drive business growth.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.