The latest from the Zoom blog

Explore the top call center solutions of 2024, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

Call center voice analytics takes contact centers to the next level by collecting data using AI to help improve customer experience and agent training.

Explore the role of Contact Center AI in revolutionizing customer interactions and driving business success by harmonizing AI with human expertise.

Call center call monitoring is the process of evaluating customer interactions to improve agent performance and optimize operations. Learn more here.

Discover what voice of the customer (VoC) is and learn how to capture, analyze, and act on customer feedback to drive business growth and improve customer satisfaction.

Learn how Contact Center AI can meet rising customer expectations and enhance brand loyalty. Get actionable insights and steps to integrate AI into your contact center seamlessly.

August and September were busy months, filled with several feature releases, tools, and updates. Learn more about Zoom Docs and everything else that's new at Zoom.

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.