The latest from the Zoom blog

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.