The latest from the Zoom blog

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.

We use our own Zoom AI chatbot and experience a 97% self-service rate and approximately $20 million in cost savings each month. Find out how.

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

November and December were busy months at Zoom. Keep reading to learn more about all of the exciting innovations launched at the end of 2024.

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.

Explore the different call center metrics you can track. Discover how to improve your customer service and reduce operational bottlenecks.

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.