The latest from the Zoom blog

Explore the top call center solutions of 2024, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

Call center voice analytics takes contact centers to the next level by collecting data using AI to help improve customer experience and agent training.

Call center call monitoring is the process of evaluating customer interactions to improve agent performance and optimize operations. Learn more here.

Discover what voice of the customer (VoC) is and learn how to capture, analyze, and act on customer feedback to drive business growth and improve customer satisfaction.

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

Discover the future of contact centers with Adrian Swinscoe. Understand how cloud, AI, and unified communications can enhance customer service.

Explore 35 key customer experience statistics for 2024. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.