The latest from the Zoom blog

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.