The latest from the Zoom blog

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.

Discover essential tips and strategies to maintain call center compliance, reduce risks, and enhance your business’s reputation.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.

We use our own Zoom AI chatbot and experience a 97% self-service rate and approximately $20 million in cost savings each month. Find out how.

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.