The latest from the Zoom blog

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

With so many different channels for communication, different business needs, and physical distance as a barrier, how can you best support a hybrid workforce?During our Hear from a Peer webinar, we sat down with Lawrence Morrisson, head of IT at The Motley Fool, an...

The financial services industry isn’t what it used to be 10 years ago, or even five years ago. Whether it’s employees or customers, people now have high expectations for their experiences — and some institutions don’t have the infrastructure to keep up. Experience is now...

It’s an omnichannel world, we’re just living in it. Today's customers want to choose how they engage with brands, whether it's by phone call, video meeting, instant message, or in-person interaction, making a seamless omnichannel experience vital for effective customer...

Highly collaborative, people-centered, and always interested in taking employees and company goals to the next level, Capital One prioritizes helping its workforce stay efficient and productive, both inside and outside the office.As Capital One embraced video communications...

With employees and clients alike opting for virtual communication, organizations with specific compliance requirements, like financial services institutions, can’t always rely on a paper trail to help regulated workers manage information. Regulated users — Zoom users in...

With clients’ needs evolving, today’s wealth management firms have to acclimate traditional services — investment advice, estate planning, accounting, tax services, and more — for a new digital reality. Wealth management leaders know the right technology is no longer a...

We help people stay connected so they can get more done together. Teams around the world use the entire Zoom platform to enable new ways of working, learning, providing healthcare, delivering services, hosting events, and empowering a hybrid workforce.Thanks to your...

Digital collaboration used to be a novelty for the financial services industry. Known for its traditional office culture and paper-based processes, the industry suddenly had to find a new pace for change when it was tasked with operationalizing widespread remote work and...