The latest from the Zoom blog

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better. 

We use our own Zoom AI chatbot and experience a 97% self-service rate and approximately $20 million in cost savings each month. Find out how.

Explore 35 key customer experience statistics for 2025. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.