The latest from the Zoom blog

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better. 

We use our own Zoom AI chatbot and experience a 97% self-service rate and approximately $20 million in cost savings each month. Find out how.

Explore 35 key customer experience statistics for 2024. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

People want autonomy and the ability to self-serve, making AI chatbots a popular tool in modern CX strategies. Here's how you can benefit.

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.