The latest from the Zoom blog

Explore 35 key customer experience statistics for 2024. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

People want autonomy and the ability to self-serve, making AI chatbots a popular tool in modern CX strategies. Here's how you can benefit.

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

The average retention rate for subscription services is substantially lower than in other industries. Here are some tips to reduce churn.

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.