Advanced enterprise offerings help you experience compliant, secure, reliable, and efficient deployment of Zoom services

Companies worldwide are all too familiar with the threat of hefty fines that stem from regulatory pressures. In just 2023 alone, more than $549 million in non-compliance penalties were issued globally to financial institutions, and more than 353 million individuals were impacted by data compromises. These threats, coupled with the need to keep connectivity costs down and maintain business continuity, even during outages, can make it difficult for IT leaders to keep their organization operational and employees connected.

We understand these challenges and developed a strong portfolio of capabilities and solutions designed to help address the complex needs of large organizations, especially those in regulated industries such as finance, healthcare, and government. These offerings are often critical for IT administrators to successfully deploy Zoom services, but are not necessarily visible to our end users. Traditionally, we offered these solutions reactively, responding to an organization’s compliance, security, optimization, and reliability requirements. Now, we are positioning them more proactively -- across Zoom Workplace -- under the umbrella of Advanced Enterprise Offerings to better align with the needs of enterprises and make them easier to discover and deploy.

Our advanced enterprise offerings are organized into six key categories: 

• Communications compliance: We offer archiving, data loss prevention, information barrier, and chat etiquette capabilities anchored by the Zoom Compliance Manager powered by Theta Lake (ZCM) solutions, which are designed to help enterprises meet their regulatory obligations.
• Data residency and privacy compliance: This category's capabilities and products include data privacy and localization controls, as well as Customer Managed Key (CMK), Zoom Node Meetings Hybrid, and Team Chat Hybrid designed to help address customer data residency and privacy requirements.
• Policy and deployment management: This category consists of user and device policy management capabilities designed to help manage feature availability for Zoom endpoints and users.
• Security and access control: The default and enhanced security options for protecting data at rest and in transit, identity management, and virtual desktop infrastructure (VDI) solutions are included here.
• Analytics and insights: We offer a robust set of dashboards, customizable alerts and notifications, a client-based connectivity test tool, and a robust set of monitoring and reporting APIs.
• Network optimization and survivability: This category consists of optimization and localization products such as Zoom Mesh and Zoom Node Meeting and Recording Hybrid, as well as phone and meeting survivability solutions designed to reduce internet bandwidth consumption, optimize network performance, and improve business continuity.

Many of these capabilities – highlighted in blue above – are included with Zoom Workplace Enterprise licenses. Others – highlighted in green – are available as paid add-ons or with premier licenses. For more information on Zoom’s advanced enterprise offerings, please visit the Zoom advanced enterprise website. 

Below, we’ll break down four new add-on products and functionalities to our advanced enterprise solutions:

• Zoom Compliance Manager Plus (ZCM Plus) 
• Customer Managed Key Hybrid (CMK Hybrid) 
• Zoom Mesh for Meetings 
• Meeting Survivability 

Complying with complex regulatory requirements in communications has historically been challenging because of the need to cover ever-expanding types of communication modalities, typically resulting in the deployment of multiple solutions, complex integrations, and duplicative costs. To address this complexity, earlier this year we introduced Zoom Compliance Manager, a seamless, all-in-one solution, integrated directly into the Zoom admin portal and powered by our partner, Theta Lake. 

Zoom Compliance Manager provides features like archiving, eDiscovery, legal hold, and other compliance capabilities. To enhance this offering, we recently introduced Zoom Compliance Manager Plus powered by Theta Lake, which adds the following features to the standard solution:

• Risk detection: Identify regulatory, privacy, and security risks automatically and alert stakeholders. 
• Data loss protection: Automatically detect video, audio, and shared content that matches pre-built or custom rules. 
• Captured content analytics: Track trends in captured content and find outliers easily.
• Automatic content classification and routing: Customize your automatic risk classification and content routing.

As more employees return to the office and video meetings and webinars become the norm for communications, many large organizations risk overloading their WAN or Internet connections during peak hours. In fact, 31 percent of enterprises experience unstable or constrained network bandwidth impacting user experience and resulting in business continuity challenges. 

To improve internet webinar bandwidth utilization--in many cases, by at least 80%--last year, we introduced Zoom Mesh, a native enterprise Content Delivery Network (eCDN) solution based on dynamically created, cloud-controlled, client-peering media re-broadcasting technology. This solution uses an advanced algorithm to create an intelligent, media-forwarding mesh network assigning roles of “parents” and “children” to participating Zoom clients where parent clients receive the webinar media from the cloud and re-distribute it to child clients.

Previously only available for Zoom Webinars and Events, Zoom Mesh can now help you optimize your Zoom Meetings by consolidating meeting cloud downstream media via a tiered forwarding architecture. Clients will be assigned one of two roles: Parents and Children.  Parents will forward meeting media to their peers, children will receive media from parents instead of the Zoom cloud. The parent assignment and switching algorithm here is more complex than in Zoom Mesh for Webinars and Events due to the dynamic nature and variety of layouts used during the meetings. This solution works for most meetings with four or more users and can provide bandwidth savings of up to 60%.

Business continuity is another challenge for enterprises, and thus, a critical focus area for Zoom. We know how crucial it is to maintain essential communications and mission-critical services to your users in the event of an Internet or cloud outage. To minimize downtime, you need a reliable cloud hybrid solution, which can reduce your dependency on the cloud during global outages from natural disasters or geopolitical events.

To address these concerns, last year we announced Zoom Phone Local Survivability, a service module of the innovative Zoom Node platform, that enables organizations to continue providing Zoom Phone service to their users even if Zoom cloud connectivity is lost.

We have now expanded this critical functionality to Zoom Meetings by introducing the Meeting Survivability feature to the Zoom Node Meetings Hybrid service module. This functionality allows enterprises to continue using Zoom meeting service even when the Zoom cloud is unreachable, for example during Internet outages. With Meeting Survivability, most Zoom Meeting functionalities such as scheduling, joining, hosting, and inviting continue to work for the users within your local network. The solution also includes pre-configured meeting rooms, which company employees can use during emergencies and a dedicated bulletin board displayed in the Zoom application allowing IT administrators to share important updates during an outage. 

Security and privacy remains top of mind for not just our customers, but also for Zoom. Our ongoing commitment to safeguarding your data is supported by many solutions and capabilities grouped under the security and privacy categories of the Advanced Enterprise offering framework including our post-quantum end-to-end-encryption and Zoom Customer Managed Key (CMK). Zoom CMK allows customers to protect their data at rest (such as chat history) stored within the Zoom Cloud infrastructure using their own encryption keys managed by a supported Key Management Service (KMS) of their choice.

Our new CMK Hybrid solution implemented as a Zoom Node service module will enhance regular CMK by letting customers generate and manage their own data keys and control the encryption/decryption process for certain data on-premises within their data center. To take advantage of this capability, we are introducing client-side encryption options for services like Zoom Team Chat. It will allow the Zoom Workplace app to encrypt messages directly, thereby limiting access by the Zoom Cloud platform (some Zoom cloud-based Team Chat functionalities will not be available as a result). Zoom CMK Hybrid and client-side encryption for Zoom Team Chat messages are slated for availability at the end of 2024.

The solutions described above further our commitment to helping our enterprise customers improve business continuity, optimize bandwidth, enhance security, simplify manageability, and support their communications compliance efforts. What’s more, many of these advanced enterprise capabilities are already available with a Zoom Workplace Enterprise license. To learn more about these capabilities or talk to our sales and support team, please visit the Zoom advanced enterprise solutions website.