
Meet Zoom AI Companion, your new AI assistant!
Boost productivity and team collaboration with Zoom AI Companion, available at no additional cost with eligible paid Zoom plans.
Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better.
Updated on March 17, 2025
Published on March 15, 2025
As Zoom’s Chief Product Officer, Smita is responsible for leading Zoom’s product management. She is an industry veteran with 20+ years of product management experience across Google and Microsoft. Her product experience spans leading the delivery of television over IP networks at Microsoft, leading and scaling Google Meet, and, more recently, managing real-time communications platforms and products at Microsoft Teams. Beyond video, Smita has led Google Voice (Phone), Google Calendar and Tasks, Google Adwords product suite for local advertisers, and Google Chromebooks device portfolio and ecosystems.
Smita grew up in India, where she received her B.Tech in Electrical Engineering at IIT Kanpur. She then received her master's from Princeton University in EECS and a Ph.D. from UC Santa Barbara, where she focused on image and video compression.
Smita is a recipient of the IIT Kanpur Distinguished Alumni Award and founder of the IIT Kanpur Women Alumni Network WIN.
At Zoom, we set ambitious goals for rapid innovation. Our evolution from a video meetings software company into an AI-first open work platform built for human connection has never been more evident than today. Throughout this last year, we’ve helped our customers accelerate their productivity, reimagine teamwork, and create exceptional customer experiences with Zoom AI Companion, Zoom Workplace, Business Services, and Industry Solutions. As we enter into a new era with agentic AI, we’re committed to innovation that will help you get more done, do your best work, and strengthen relationships.
*BYOM is expected at a later date
We’ve focused on investing in AI technology long before the rise of ChatGPT. We knew our customers could experience unparalleled productivity from an AI solution built directly into the Zoom platform.
In its earliest iterations, AI Companion helped us automate meeting summaries and removed the need to take notes. It later became a personal assistant working across Zoom Workplace pulling data from emails, calendars, and documents across connected apps like Microsoft Outlook, Office, Gmail, and Google Docs.
Now, AI Companion continues to evolve as it becomes agentic across the entire Zoom platform.
Built with four core agentic skills – reasoning, memory, task action, and orchestration – AI Companion will use skills to complete tasks on your behalf and support you in your day-to-day work. Think of AI Companion as the second set of hands you’ve always wanted — an AI agent who knows you and operates with your guidance, using information across the Zoom platform, third parties, and the web.
Imagine how nice it would be to have someone book your meetings or help you manage projects from start to finish, just from a chat thread or call. Today, AI Companion can prepare us for meetings, catch us up on what we’ve missed, and understand different viewpoints. It can pull project statuses, customer feedback on products, info from the web, and chats. Powering it further, our agentic skills will have an expanded role in our daily work.
For example, Zoom Tasks with AI Companion, (coming soon) can help identify, manage, and complete tasks for you so you can find time for more meaningful work. Because we know it can be difficult to track and manage your responsibilities across multiple chat threads and conversations, AI Companion will automatically detect action items or next steps from your meetings, chats, emails, and more.
With this information, AI Companion will step into action and schedule your next meeting, draft a chat message and email response, or generate a document for you, all based on your review and approval. You’ll be able to track personal, team, and project tasks with the option of making your tasks as public or private as you and your stakeholders want them to be.
Although Zoom Tasks is just one example, we can’t wait for our customers to experience the full breadth of our agentic AI platform as it continues to expand.
As we move more deeply into the next stage of our vision, we are strengthening our core agentic skills and adding new skills and agents to bring AI technology to the entire Zoom platform — including new innovations in our business services and industry vertical solutions.
Designed to elevate the customer experience and enhance your brand’s reputation, Zoom Virtual Agent will transform the way customers interact with autonomous AI agents. Our self-service agentic AI solution will help you deliver better, faster, and more contextual experiences that go beyond answering basic questions. It delivers empathetic interactions through contextual conversations to help resolve issues quickly and without the need for human intervention.
Imagine you’re locked out of your ticketing app as you’re walking up to a big sporting event. Rather than wait in long call queues and potentially miss the game or interact with a self-service agent who doesn’t understand your scenario, you can chat with an AI agent that recognizes your needs and helps you access new tickets all while standing in line at the venue.
We’re still devoted to delivering high-quality AI solutions at no additional cost with eligible paid plans. While our AI technology has matured, our commitment to safe and responsible AI innovations remains unchanged.
Our federated approach to AI allows us to maximize performance, quality, and affordability, by employing the right combination of Zoom-owned large-language models (LLMs) and leading third-party models to dynamically surface the best model for a chosen task. In addition, our state-of-the-art small language models (SLMs) further reflect our commitment to providing outstanding quality and reliable results.
From our earliest days, Zoom has been known for being simple and easy to use. And now, with AI Companion’s agentic skills, we’re empowering our customers to do their best work through flexible, easy solutions that just work. We’re bringing more exciting innovations to Zoom Workplace, including:
Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better.