Zoom Workplace takes AI to the next level, introducing Ask AI Companion and AI Companion capabilities for Zoom Phone

Last September we launched Zoom AI Companion, which introduced generative AI into Zoom, helping you to save time and focus on what matters most. Over half a million customers have been using AI Companion to summarize meetings and Team Chat threads, ask in-meeting questions, create whiteboards, draft emails and Team Chat messages, and even receive clear, actionable feedback on their presentations after recorded meetings.

Because we believe AI should be accessible to everyone within an organization, these capabilities are available at no additional cost with the paid services in Zoom user accounts.* And we’re not stopping there. We’re delighted to share how Zoom AI Companion is evolving to power Zoom Workplace with new capabilities available throughout your workday.

Everyone has had moments in their work when they didn’t feel completely prepared, or they needed some extra guidance to make a critical project land just right. You can get that assistance on a variety of tasks with Ask AI Companion, a new feature built right into AI Companion and Zoom Workplace. 

You need to focus your time on the most impactful parts of your work, so Ask AI Companion is designed to do the heavy lifting for you. From directly within the Zoom app, you can use Ask AI Companion to gather, synthesize, and share critical information from multiple data sources across Zoom Workplace and third-party applications. You’ll be able to have AI Companion complete routine tasks for you like drafting agendas, brainstorming materials, and other content based on your chats, emails, meeting content, and more.

• Show up prepared for every meeting: You can use Ask AI Companion to collect important information from your past meeting summaries, chats, emails, notes, and recordings – all shared with you in an instant. 
• Get organized and stay organized: You can use Ask AI Companion to remind you about important next steps you’ve promised a colleague, create action items, brainstorm ideas, and draft an agenda ahead of upcoming meetings. 
• Make faster and better-informed decisions: Get immediate answers to questions with information across Zoom Workplace. When you leverage Ask AI Companion to provide more context for your work decisions, you can feel more confident in making a better one. 
• Jump-start your drafts: Boost your productivity when you have Ask AI Companion compose messages, start meeting agendas, and suggest content. Save time and let AI Companion start a first draft for you.

Ask AI Companion is expected to be available in May and will continue to be included at no additional cost with the paid services in Zoom user accounts.* Later this year, Ask AI Companion will even be able to work with information from relevant assets in supported third-party apps, including Microsoft and Google productivity suites. 

We’ve integrated Zoom AI Companion into many of our Zoom Workplace products, including Meetings, Team Chat, Whiteboard, and more. Today, we’re bringing AI Companion features to Zoom Phone. AI Companion for Zoom Phone will deliver a number of powerful capabilities. 

• Simplify post-call follow-ups: AI Companion can now summarize phone calls, and outline your action items post-call, so you can be more present during your phone calls.
• Tackle the most important voicemails first: AI Companion’s voicemail prioritization can identify which voicemails need your immediate attention.
• Easily identify tasks: With voicemail task extraction, AI Companion can pick out the tasks and action items directly from voicemails so you can quickly get through your messages and focus your attention on what matters most.
• Catch up quickly: AI Companion can summarize Team SMS threads you received while you were out to keep you updated and to save you time from reading each message.

According to our recent internal benchmarking, Zoom AI Companion can outperform leading AI model OpenAI GPT-4 for our most used features, as shared in a recent blog from Zoom Chief Technical Officer, Xuedong Huang. Our federated approach continues to serve our customers best where they use AI features the most, like in our most popular AI Companion feature, Meeting Summaries – enabled by over half a million customers since September 2023. In addition, according to a GigaOm study commissioned by Zoom (published March 26, 2024), AI Companion transcription performed at 95% accuracy, and for in-meeting questions scenarios, AI Companion delivered results that are four times faster than ChatGPT-4 web. 

We continue to develop AI Companion capabilities to better support your work on Zoom Workplace and the entire Zoom platform — like our recently added image generation with Zoom Events, sentence completion and quick scheduling in Team Chat, virtual background generation for Zoom Meetings, and flow chart and mind mapping creation for Zoom Whiteboard. We look forward to finding new and useful ways to incorporate generative AI into our workflows and yours.

If you want to know more about our vision for Zoom Workplace and the future of collaboration, make sure you watch out for all our Zoom Workplace offerings mentioned above, rolling out over April and May.

Learn more about our vision for how AI is ready to revolutionize your workplace.

*AI Companion may not be available for all regions or industry verticals.