10 best contact center software for 2025

Powered by advanced AI, Zoom Contact Center pioneers a different approach to contact center software that allows you to take your customer experience to a new level. The platform enables seamless collaboration between agents and other teams, provides AI-driven insights from across your organization, and facilitates consistent customer support across all channels

The platform’s unified communications capabilities, integrating voice, video, and chat, allow your agents to connect with customers through their preferred medium and with each other in situations that require collaboration.

With Zoom Contact Center, you can automate routine tasks and provide instant support through AI-powered Zoom Virtual Agent, freeing up your agents to handle more complex issues. You can also automatically route incoming calls and chats to the most qualified agent based on skills, availability, and customer preferences. And customers aren’t the only ones who get to enjoy these features — With Zoom’s AI Expert Assist, your agents can leverage a fully functional AI-powered assistant that goes above and beyond in simplifying your agents’ work.

RingCX is designed to empower small businesses with a straightforward and cost-effective contact center solution. With its flat-rate pricing for both inbound and outbound calling, RingCX eliminates unexpected costs, making it easy for businesses to budget and scale their communications.

Beyond voice, RingCX supports 20+ digital channels, allowing businesses to connect with customers on their preferred platforms. This multichannel approach maintains seamless and personalized customer interactions, enhancing satisfaction and loyalty. The intuitive interface and centralized management tools make it simple to switch between channels, offering a cohesive experience for agents and customers alike.

For small businesses looking for a flexible and predictable contact center solution, RingCX delivers exceptional value. Its affordable pricing, robust multichannel capabilities, and user-friendly design make it a strong choice for improving customer engagement and driving business success.

Nextiva puts features like power dialing, call recording, and analytics at the core of its platform, with a focus on boosting sales efficiency.

Automatically dial phone numbers and connect with more potential customers with the power dialer. Monitor call quality, identify sales opportunities, and improve agent performance with call recording and analytics. You can also integrate your CRM to streamline workflows and improve customer relationships.

Additionally, Nextiva is more affordable than other contact center solutions on the market. With plans starting at $20 per user per month, the platform is more accessible to small businesses and those with tight budgets. But Nextiva comes with different price models — users can choose a per agent/per month pricing model, a usage-based pricing model, or a concurrent pricing model.

Zendesk Talk stands out in its efficiency and ability to streamline customer support. Agents have everything they need to handle customer concerns in less time, complete with features like call recordings and transcripts, where agents can quickly access customer history, knowledge base articles, and previous interactions for faster resolution times.

For example, smart call routing automatically routes incoming calls to the most qualified agent based on skills and availability. Call recording allows you to monitor customer support quality, unearth trends, and find opportunities to guide agents toward stellar performance.

Additionally, Zendesk Talk comes with the benefit of smooth and simple integration with other Zendesk platforms, which makes it perfect for teams already using Zendesk products.

Five9 is a cloud-based contact center solution designed to strike a balance between exceptional customer experiences and affordable operational costs. At first glance, it may seem expensive. But, along with that cost, you’re getting a magic quadrant leader that created a multi-channel solution with impeccable outbound capabilities.

However, Five9 plans are limited to digital-only (chat, email, social messaging) or voice-only. Plans that combine the two require a custom quote, which might be pricey for smaller businesses.

The platform itself comes with advanced features like predictive dialing, automatic call distribution, and quality management — tools that can significantly improve agent productivity.

Freshdesk handles customer support across multiple channels, providing customers with direct access to agents via email, chat, phone, and social media.

An additional element worth noting is Freshdesk’s self-service portal, which helps users find answers to their own questions and reduces the number of support tickets submitted for your agents to handle.

Freshdesk comes with automation and workflow features that make ticket management much simpler. Everything from ticket assignment and categorization to the follow-up stage is well-defined and designed. Over time, these functionalities can help your team improve response times.

Understanding where your business stands in terms of agent performance and customer satisfaction can make a huge difference in your customer support quality. That’s where Dialpad comes in. It gives you the ability to analyze trends, draw conclusions, and put together insights to guide your team forward.

Dialpad offers valuable insights into call performance, customer sentiment, and agent behavior. Real-time transcriptions and translations can help you communicate better with customers and colleagues.

The platform is packed with useful features, and if you’re a fan of AI tools, you’ll find that AI-powered coaching is especially helpful for training agents and improving their performance.

In an ocean of complicated workflows, tedious processes, and overwhelming choices, LiveAgent stands for simplicity in customer support. It centralizes all customer interactions, including emails, chats, and social media messages, into a single shared inbox.

Alongside the simplicity of its platform and interface, LiveAgent allows you to create self-service knowledge bases for canned responses and automated workflows.

But just because it helps create a simplified customer support system does not make it lightweight by any means. LiveAgent has the functionalities to provide valuable insights into customer behavior and agent performance so you can make data-driven decisions.

When it comes to seamless and efficient customer support, Talkdesk has built a reputation as a standout platform for managing customer experiences. With a focus on automation and intuitive interfaces, the platform makes resolving customer issues faster and more accurate. The software also integrates well with CRM systems, so your agents have access to all the data they need without switching between multiple platforms.

One of Talkdesk’s most notable features is its AI-powered automation tools. These tools empower customers with self-service options, such as chatbots and automated workflows, for faster resolutions. It’s built to drive smarter interactions and streamlined processes across multiple customer support channels.

Amazon Connect offers a flexible, cloud-based solution designed to scale as your contact center grows. Built on AWS, this platform provides the reliability and infrastructure needed for businesses of any size, from small teams to large enterprises handling thousands of daily interactions.

The pay-as-you-go pricing model makes it especially cost-effective so your company can adjust resources as demand changes without overcommitting. Amazon Connect also comes with AI functionalities, ranging from automated call routing and real-time sentiment analysis to customer authentication. 

Its customizable setup allows you to adjust workflows and third-party integrations to fit your business. Amazon Connect is designed to scale alongside your company without sacrificing quality or breaking the bank.