The latest from the Zoom blog

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

Zoom’s CTO, Xuedong Huang, discusses how small language models (SLMs) drive our vision for AI agents to work together in a federated approach to improve your day-to-day tasks. 

Team collaboration leads to successful projects and a competitive advantage for organizations. Read on for 10 tips to improve teamwork.

Zoom Workflow Automation allows you to create automated workflows for common tasks like responding to chat messages, helping your team save time.

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

Take it from our customers—they enjoy the benefits of AI implementation while still maintaining their values of security, privacy, and efficiency.

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.