What’s new: the latest Zoom innovations you don’t want to miss

Zoom AI Companion

AI Companion Security and Privacy whitepaper: The latest version of our AI Companion Security and Privacy white paper is now live. Learn more about AI Companion’s security and privacy features as part of our ongoing efforts to empower your productivity.  

Chat compose: Save time with an enhanced experience when using AI Companion’s compose and reply features on your desktop. Reply faster with hero prompts like “write a quick thank you note” and communicate more clearly with edit options like “improve writing” and “change tone.”

Zoom Workplace

Team Chat

Updated sidebar design: Easily navigate and customize the Team Chat sidebar to optimize your productivity and collaboration. Tailor the chat interface by reordering and pinning tabs. You can also customize your notifications for each tab and use advanced sorting and filtering options to find information quickly. Learn how to make the most of your Team Chat experience.

Workflow Automation

Now GA with expanded capabilities: Now generally available during the free trial period, Workflow Automation helps you build powerful workflows to streamline common tasks as you work across Zoom Workplace and third-party apps. Automate your weekly check-in requests, common question replies, and notifications for quick approvals with ease. Respond to incidents such as Jira tickets or use AI Companion to summarize a week’s worth of chat messages in your team’s channel. With Workflow Automation you can spend more time on meaningful work and less time on tasks you can automate. Get started.

Zoom Phone

Mitel hybrid solution: The Zoom-Mitel integration is now live, enabling our customers to connect their existing Mitel telephony systems with Zoom Workplace. Offering a best-of-both-worlds approach, this new solution makes it easy for Zoom customers to place and receive calls directly in the Zoom app while also enjoying a unified experience to access Zoom AI Companion, Zoom Meetings, Zoom Team Chat, and Zoom Docs. 

Billable hours: If your role requires you to bill your hours, then you know it can be a pain to track the time you spend on phone conversations. With billable hours for Zoom Phone, you can keep track of your billable hours right inside Zoom Phone and give your full attention to your clients, not watching the clock. This is now available for online paid plans. 

Zoom Docs

Forms: Collect data with ease! Our new forms help you gather information from colleagues directly within your organization or externally. 

Data table enhancements: You can now instantly create charts in Zoom Docs using data tables with the dashboard feature, as well as use synced data tables to keep data tables updated across your various Docs. When you make changes in a synced table, the updates are reflected in real-time, even from another Doc. The new data table sub-row enables items nested within a table to be created under parent headings for easier management and project tracking.

Zoom Whiteboard 

Organization-wide shape collections: Have a favorite icon or frequently used shapes? Now it’s simple to share icons between teams. As an admin, you can manage your organization’s shape collections and accept submissions from teammates. As a user, you can submit collections of whiteboard objects or icon stencils for approval. Please note, this feature is available with a Whiteboard Plus license on the Zoom desktop and web apps.

Containers for advanced diagramming: It just got easier to keep your diagrams organized with containers for advanced diagramming. Access containers from the shape panel to effortlessly group and organize any related objects. Move entire groups with ease, as shapes will stay put inside the containers.

Zoom Clips

Avatar templates with AI Companion: Generate Zoom Clips at scale! With a library of  18 pre-generated avatars to choose from, Zoom Clips avatar templates help you save time by removing the need to re-record multiple videos. Instead, upload your script and let the avatar do the rest. Reduce unnecessary meetings, and communicate more effectively, even when in different time zones. Clips avatar generation is limited to three minutes per licensed user per month.

Zoom Rooms

Companion audio for Zoom Rooms: Ditch the expensive microphones! Zoom Rooms customers can experience clearer meeting audio without multiple microphones. This new feature enables you to use a laptop’s microphone as an additional meeting audio source for enhanced sound quality and clarity. The new “listen” feature in companion mode provides the option to listen to a meeting through connected headphones or assistive devices, helping improve audio for individuals with hearing impairments or when hearing is difficult.

Business Services

Zoom Contact Center

Kore.ai voice bot integration: With our new integration, self-service is even simpler. Calls are routed to a Kore.ai-powered voice bot before they reach human agents. To help improve your CSAT and reduce average handling times, the voice bot provides a full conversation history for a seamless agent hand-off.  

CRM CTI Connector v3: The newest version of our CRM CTI Connector includes more than 15 new features and will be automatically enabled for all accounts (previously only available by request). This enhanced version enables agents to leverage advanced features while managing engagements through supported CRMs, to help you deliver a more powerful and efficient experience.

Zoom Virtual Agent

Virtual Agent integration with Zoom Contact Center WhatsApp Flows: When you deploy our virtual agent into Zoom Contact Center WhatsApp Flows, you can access the popular customer service channel and provide enhanced customer support without increasing your agents’ workloads. 

KB Content live language translation: With our live language translation feature, you’ll no longer need a separate knowledge base for each language. Access real-time, AI-fueled translations of KB content for chatbot answers to help you serve global and multilingual customers at scale. 

Zoom Workforce Management

Forecasting special days: Forecasting your agents’ schedule is extra hard when holidays and unusual high-traffic days come into play. But now you can prepare for these “special” days without skewing your typical week forecast. With the forecasting special days feature, you can account for the changes in normal traffic during times like Cyber Monday and choose to include or specifically exclude them from your forecast.

Zoom Events

Advanced video CMS: Turn your videos and recordings into an engaging media hub with Zoom Events. Store, manage, distribute, and track your video content all in one place. Create curated video playlists and channels on your Zoom content hub or embed them on any website.

Simulive: Go Live: Transition seamlessly from recordings to live content. Keep your audiences engaged by incorporating live content into your Simulive webinar. Schedule webinars to start automatically without needing the host to be present.

Zoom Revenue Accelerator

AI topic detection: Now there’s an easy way (zero setup) to uncover the topics that close deals. Instantly grasp critical topics from customer and seller conversations through AI detection, which lets you view topics in your conversation lists, reports, deals detail pages, and beyond. You’ll be on the fast path to drive winning seller behavior as you identify new objections, competitors, or pain points with ease. 

ZRA for mobile: Move deals forward while you’re on the go. The Revenue Accelerator for mobile app lets you access and review your conversations from your mobile device. Listen to your reps’ calls, reply to comments, add new comments, and manage playlists. Share recordings and update permission settings all from the palm of your hand. 

Industry Solutions

Healthcare

Zoom Rooms stethoscope integration: Zoom Rooms can now support local mic source selection to easily integrate with electronic stethoscopes to enable remote patient exams. Healthcare providers can then examine patients virtually, while on-site staff can switch between the regular microphone for conversation and the stethoscope's unfiltered audio feed.

Partnerships and Integrations

Zoom Revenue Accelerator for Google Meet: For sales teams that use Google Meet, our new integration enables you to record and analyze meetings directly from Google Meet and still enjoy the benefits of Revenue Accelerator. Features like transcription highlights, sentiment analysis, and engagement scores can help you glean new opportunities. Short on time? Check out AI-detected topics in your conversation lists, reports, deals detail pages, and beyond to quickly identify critical conversation topics. Our AI-powered insights can help you gain a deeper understanding of customer engagements and how they impact your deal outcomes

Zoom AI Companion 2.0

• Profanity filter: Available in English now, AI Companion 2.0’s profanity filter lets admins turn on the feature and allow meeting hosts to select words they don’t want published in a summary. The filter automatically considers tenses and conjugations to filter out identified profanity. Additional languages will be coming soon. 

Zoom Workplace

Zoom Meetings 

• Meeting card unification: With a new, intuitive card design, you can easily find meeting details before, during, and after your meetings. The meeting details card keeps all your information and assets in one place, and is accessible from the side panel, throughout Zoom Workplace. 

Team Chat

• Code blocks and in-line code: Optimize your daily workflow by formatting and sharing code within your Team Chat messages. With code blocks, you can share and copy multiple lines of code into a readable format, or highlight fragments of in-line code within the text for clearer reference. 
• Team Chat message scheduling: New time zone options and improved default scheduling make it easier to find the right time to schedule a Team Chat message. With the default time set to 9 a.m. the next day, there are fewer clicks required to schedule a message in the right time zone. 

Zoom Clips

• Automatic chapter generation: Zoom AI Companion will now automatically generate chapter breakdowns of your recorded clips. Navigate your Zoom Clips with ease, removing the need to rewatch from the beginning. The automatic chapters can also be customized and edited to better suit your preferences. 

Zoom Whiteboard

• Bulk migration from Miro, Mural, and Lucidchart: Now you can migrate and convert multiple whiteboards from the same tool at once, or upload bulk diagrams to Zoom Whiteboard using our simple drag-and-drop tool. When you bring your creations from tools like Miro, Mural, and Lucidchart into Zoom Whiteboard, the objects are automatically converted into editable formats that work within Zoom Whiteboard. 
• Generate sequence diagrams with AI Companion: With a simple prompt, you can now ask Zoom AI Companion to generate complex sequence diagrams for you. Provide a detailed description of the process or use a concise prompt and our AI Companion will suggest a design that allows your diagrams to be fully edited through Whiteboard's easy-to-use drag-and-drop interface.

• Export frames to Microsoft PowerPoint: With a Whiteboard Plus license, you can export single or multiple whiteboard frames directly to Microsoft PowerPoint (PPTX). Frames retain their visual quality and adjust to fit slide dimensions, making it easy to integrate collaborative sessions into polished presentations for effective professional communication.

Zoom Phone

• Zoom Phone India: Now available in India, Zoom Phone is India’s first cloud phone solution licensed by the Department of Telecommunications (DoT) India. Providing global native coverage in 50 countries and territories, Zoom Phone India enables distributed and hybrid workforces to retain their existing telecom providers with India BYOC. 
• Push-to-talk: Communicate quickly and easily with frontline teams or specific group members by simply tapping and speaking. Admins can enable push-to-talk at various levels — account, site, group, or user — tailored to your organization’s needs.

Business Services

Zoom Contact Center 

• Smart notes configuration: Account owners and admins can customize how smart notes are generated for their organization through parameters such as word count limit, format (structured or unstructured), tone, customer sentiment, agent name, and follow-up tasks. Agents also have the option to edit or regenerate smart notes summaries with predefined parameters. And with rich formatting options, you can deliver consistent and high-quality documentation that adheres to the standards of your contact center.

ZCC AI Expert Assist

• Dynamic agent guides: Our newest AI Expert Assist capabilities help agents skip unnecessary steps based on previous customer responses. They also enable agents to return to previous steps and update their answers if needed. This dynamic scenario-based scripting uses AI for quicker and more personalized responses. 
• AI Expert Assist suggested answers: Help your agents become more efficient without halting the conversation. AI Expert Assist analyzes and summarizes up to five knowledge base articles at once to give agents an exact response without sifting through multiple articles. 

Zoom Events

• Stream your events with RTMP: You can now broadcast your live events to virtual audiences from video production apps (ie OBS, vMix) via RTMP. Create reliable live streams using primary and backup RTMP feeds. Leverage temporary or permanent URLs to satisfy your specific security needs.

Zoom Revenue Accelerator

• Deal editing enhancements: Instantly update deals on behalf of your team. By granting edit access to users with existing opportunity edit rights in Salesforce, managers can make changes to deal data during one-on-one coaching sessions and provide better guidance to team members in the sales process. 

Developer

• Cobrowse SDK: Offering a more private alternative to screen share, our new Cobrowse SDK feature lets you control what pages are visible in a co-browsing session by embedding a JS SDK. With just a short code, you can give agents access to their screens when they need help. Dealing with sensitive information? Data masking lets you identify the sensitive data fields on a webpage and mask a user’s data from an agent. 

Partnerships and integrations

• Avaya Aura + Zoom Workplace: Extend your Avaya Aura investment with Zoom Workplace. Combining a best-in-class flexible work solution, this partnership enables you to quickly elevate from an Avaya Aura call to a Zoom meeting with just one click. The familiar interface is easy to use, so you can enjoy seamless collaboration with a single login experience for both Zoom Workplace and Avaya telephony.
• Zoom assistant for Microsoft Teams: Effortlessly manage calls within the Microsoft Teams app. Offering seamless options for blind transfers, warm transfers, and voicemail transfers, this enhancement means you never have to leave an active call. The redesigned Zoom assistant now appears only during active calls by default. 
• Zoom Virtual Agent integrations: Our new integration between Zoom Virtual Agent and Google Drive gives you access to .doc, PDF, and HTML files for more comprehensive responses. The Zoom Virtual Agent and Microsoft Sharepoint integration helps enhance search capabilities, track usage analytics, and keep content current. OneDrive articles can also be used as content to answer customer questions. 

Zoom AI Companion

• AI Companion 2.0: AI Companion 2.0 brings your personal AI assistant to a convenient side panel within the Zoom Workplace app, where you can surface important information and prioritize what matters most, stay informed and focused in conversations, and save time by having it jumpstart your content for you. Here are just a few ways you can get more done with your new personal AI assistant:
  • Juggling tasks in a meeting? Get the key discussion points and even search the web without switching to your browser. Query the meeting content even after it ends to recall what was said.
  • OOO? Catch up quickly. Easily browse Team Chat channels for a list of action items based on chat conversations you may have missed or summarize unread chats to get up to speed faster. 
  • Fast follow-up: For the times when you need to write a thank you note to someone you just met with, ask AI Companion to draft it for you based on the meeting you just had. 
  • Eliminate writer’s block: Use AI Companion 2.0 to start a first draft. Upload notes or a document and ask it to help with headline, tone, or campaign ideas. 
  • Quick scan: Don’t waste time reading a long manual or waiting for colleagues to answer. Upload a document and query it right from the side panel to get your answer!

Zoom Workplace

• With our new digital customer success events hub, customers can register and join upcoming events hosted by Zoom’s Digital Success Team. Miss something? You can also access past event and on-demand recordings anywhere, anytime to stay updated with the latest and greatest features of Zoom.

Zoom Clips

• Zoom Clips chapter manager: Users can record a clip and manually modify the chapters before sending the clip. Viewers will be able to see chapters in a video so they can quickly navigate to the part that interests them and get a list of chapters below the video to see an overview of the content before viewing.

Zoom Rooms 

• Smart speaker tags: Introduced for Zoom Rooms, smart speaker tags use AI to make meetings more inclusive and build upon our smart name tags to show who is present in Zoom Rooms. Smart speaker tags highlight individual speakers in real-time and can be used with other Zoom Workplace features. These tags can even be edited during the meeting using the Zoom Rooms controller. Learn more about enabling smart speaker tags and how they work.  

Workvivo

• Workvivo Employee Insights: A breakthrough addition to our employee experience platform, Workvivo Employee Insights is built with frontline employees in mind. It transforms how organizations engage and understand their workforce — wherever they are.
• All-in-one: Engage, listen, and act in one place — no need for a separate employee listening tool.
• Frontline-ready: Mobile-first tech that reaches every employee from the office to the frontline, even those off email.
• Real-time insights: Instantly turn employee sentiment into meaningful action.

Business Services

Zoom Contact Center

• Cobrowse for voice interactions: Some interactions are resolved more quickly when the agent can see the customer’s screen. Cobrowse for voice interactions enables agents to start a screen sharing session with customers through a secure link to provide visual support. It masks personally identifiable information (PII) and enables the agent to live annotate on the shared screen to further assist the customer. 
• Contact merging: Contact Center customers can now merge a customer with an existing contact, reducing duplicates and providing a more accurate view of the entire customer journey. When customers use a new phone number or reach out on a new channel, the system may not automatically associate them with their current record. Linking these engagements together provides a more accurate and holistic view of the customer journey over time, enabling better support.

Workforce Management

• Shift bidding: To provide agents with more flexibility, our new shift bidding feature agents to rank their preferred work schedules from AI-generated shift patterns, giving them a voice in the scheduling process. Schedules can then be awarded to agents based on user-defined hierarchies such as seniority, helping improve agent satisfaction and optimize shift coverage for supervisors.

Zoom Virtual Agent

• Sensitive information block: Customers can now block sensitive information on Zoom Virtual Agent, enhancing customer privacy and data security by helping prevent the submission of sensitive information. Admins can define pattern matches so that Zoom Virtual Agent can identify sensitive information and prevent it from being submitted during chat engagements. 

Zoom Revenue Accelerator

• Coaching activity tracker: The new Zoom Revenue Accelerator coaching activity tracker provides visibility into your sales team’s coaching habits. Sales leaders will have an all-up view of coaching activity performed by front-line sales managers, including insights such as call reviews, score totals, and last call joined. This enables sales leaders to verify that coaching best practices are being followed and ensures that the organization’s managers are coaching sellers to improve deal outcomes.
• Deal dashboard close date filters: To help you better understand when your deals may close, the deal dashboard can now be configured to support custom calendar or fiscal year dates, depending on your organization’s preference. Look ahead to filter forecasted close dates by current or upcoming quarters to determine a deal’s risk and likelihood of closing.
  
  

Zoom Events, Webinars, and Sessions

• Promo codes features: Boost event attendance with our new promo codes feature — create custom discounts and access codes in seconds for any event type. We've also added full Chinese language support (both traditional and simplified) to help you reach global audiences. For crystal-clear content delivery, all users — including Pro accounts — now get full 1080p HD support.
• Attendee engagement score: With the new attendee engagement score, you can quantify user engagement across various events by combining multiple engagement metrics into a single, comprehensive score. This will help you tailor your events to the needs of your attendees. You can now also see how a specific company is engaging with your events, such as what materials they download and what events they attend, to allow marketers to recommend content and accurately measure lead activity and lead scoring.

Apps, Integrations, & Industries

New integrations

Avaya Integration: Our new Zoom Workplace and Avaya integration combines the best of both platforms, allowing users to leverage existing Avaya telephony infrastructure while seamlessly integrating Zoom's AI-driven cloud collaboration tools. With a clear path to the cloud, we’ve made it easy to enhance your telephony capabilities and future-proof your tech stack.

Zoom for Government

• AI Companion for Zoom for Government (ZfG): Zoom AI Companion has received FedRAMP JAB authorization for its meeting summary capability. Now, U.S. federal agencies, state and local municipalities, and approved businesses and organizations that support U.S. government missions with paid Zoom accounts will have a FedRAMP-authorized AI offering available to them, all within the familiar Zoom experience.
  

Healthcare

• SMS-based Meeting Invitations: Healthcare customers, and those across Zoom, can now invite meeting participants via SMS with the Meetings Audio Conferencing add-on. Account-based virtual phone numbers can be dedicated to SMS. Pay-as-you-go or monthly SMS plan options are available.

Healthcare & Education: 

• Zoom Workflow Automation and ZCC Quality Management for BAA Customers: Zoom Workflow Automation and Zoom Contact Center Quality Management have been HIPAA-reviewed and are now available for customers with business associate agreements (BAAs). This allows Zoom healthcare and education customers with BAAs the ability to access two new Zoom products while enabling compliance with industry-specific standards.

August and September were busy months at Zoom, filled with several new feature releases, tools, and updates. In addition to launching Zoom Docs, our AI-first collaborative docs solution, we introduced smart name tags to help you create more equitable meetings, and made several enhancements to Zoom Mail and Calendar. Keep reading to learn more about these innovations and get up to speed with all of our August and September releases. 

Zoom AI Companion

AI Companion for Zoom for Government: We are excited to share that earlier this month, The Federal Risk and Authorization Management Program (FedRAMP)  authorized AI Companion as a FedRAMP Moderate system. AI Companion for Zoom for Government, Zoom for Government’s generative AI assistant, empowers individuals by helping them be more productive, connect and collaborate with teammates, and improve their skills. With this authorization, we launched AI Companion meeting summaries for Zoom for Government customers.

Enhanced AI Companion results with OCR and chat messages: Meeting summaries can now use content from group chat messages and shared screen content to enrich the summary output. Zoom has enhanced AI Companion results by incorporating screen-shared content via optical character recognition (OCR) and in-meeting chat messages. This additional context allows AI Companion to create more accurate, reliable, and complete results. Administrators can manage these settings in Account Settings under the AI Companion tab in the web portal.

• Email compose enhancement: AI-assisted email composition is now available in Zoom Mail service, enhancing and simplifying the experience of replying to emails.

Zoom Workplace

Zoom Docs

• Zoom Docs general availability: Zoom Docs is now available! Our AI-first collaborative docs solution is built from the ground up with AI Companion at its core. Designed to increase meeting effectiveness with customizable docs, Zoom Docs can help you transform meeting content into actionable documents, wikis, and projects, and works seamlessly with Zoom Meetings and other Zoom Workplace products. Check out our guide to get started with Zoom Docs. 

*Zoom Docs is included with eligible paid Zoom Workplace bundles. Account owners, admins, and users (if admin-approved) can access Docs by downloading and installing the latest version of the Zoom Workplace app from zoom.com, in the Zoom Web App, or online at docs.zoom.us. 

Zoom Meetings

Domain association: Zoom will validate users’ domains and display them in their profile cards, which are accessible in the meeting tile and participant list for both internal and external users. Customers can use greater discretion when communicating with others who don’t have a domain from the organization they are claiming to represent.

Zoom Mesh for Meetings: Deliver high-quality video by reducing internet bandwidth consumption for participants in the same network or location. Define locations, subnets, and parameters to fine-tune performance in your environment. Get real-time insights like parent/child ratio, mesh performance, and bandwidth savings.

Zoom Phone

• Bulk update for holiday hours: Organizations can efficiently manage and update holiday hours across multiple site locations or sites at once, rather than manually adjusting them site by site. 
• Bulk site management: Admins can efficiently apply changes across multiple sites, enhancing the site management's flexibility and scalability. 
• Call park across sites: A call parked by a user in one branch location (Site A) can now be picked up by a user in another location (Site B), and vice versa. This seamless transfer improves communication and collaboration across sites, helping to ensure calls are handled more efficiently.
• Zoom Phone walkthrough: This walkthrough helps simplify the Zoom Phone system setup for administrators by providing an interactive, step-by-step guide. When admins select the “Overview” page under Phone System Management and click “Begin Setup,” they are guided through essential phone system configurations. 

Member availability report for PowerPack: This report delivers a clear, real-time view of agent availability, giving administrators a more accurate understanding of their team’s status. Admins can quickly see which agents are ready to take calls, improving their response times and resource management. 

Zoom Team Chat

Direct link to launch 1:1 chat sessions: If you prefer chat to email, now you can add a link to your email signature encouraging your contacts to chat with you. Clicking the link launches a 1:1 chat with you.

Zoom Mail & Calendar

• New scheduling interface design: Meeting settings are now streamlined into a single page with clear categories, making it easier to find what you need.
• Focus time event type: Book focus time directly from your Zoom Calendar to minimize distractions while working. 
• Email compose enhancement: AI-assisted email composition is now available in Zoom Mail service, enhancing and simplifying the experience of replying to emails.
• Email UI/UX enhancement: Enjoy an improved email experience with draggable labels, a horizontal split view, a merged "Schedule Send" button, unified banner and toast designs, an "All Mail" folder, improved group page UX, an "Auto-BCC" feature, and more.

Zoom Scheduler 

• Set a designated email(s) to always invite (CC): As a host, you can automatically add another user whenever a booking link event is booked (i.e., add your manager).
• Ignore calendar availability for one-off meetings: If a calendar looks overbooked or full, hosts can now override an existing calendar event to generate an available time slot. We’ve made it easy to manually reschedule meetings and make space for high-priority events, such as moving an internal 1:1 out of the way for a customer sales meeting. 

Zoom Whiteboard

• Whiteboard visitor mode: Invite users outside of your organization to collaborate in a whiteboard. Configure each user's access level — editor, commenter, or viewer — and protect sensitive content sharing through clearly labeled notifications that identify unauthenticated users. 
• Whiteboard migration tool: If you use other tools like Miro, Visio, or Lucidchart, you can now import your .vsdx files into Zoom Whiteboard. Our easy-to-use drag-and-drop importer tool enables you to upload diagrams that will be automatically interpreted as Zoom Whiteboard objects.  

Zoom Clips

• Clips playlists: Easily organize your Zoom Clips into customizable playlists to create a watch list that can be shared with internal or external viewers via email or a shareable link. 

Zoom Rooms

• Smart name tags public beta: Make your meetings more inclusive by leveraging AI to apply name tags to people in a Zoom Room. Remote participants will have more visibility into who is in the room — regardless of whether or not someone is speaking – helping to improve engagement and productivity within hybrid work. 

Workspace Reservation

• Points of interest: Add Workspace Reservation points of interest (like exits and bathrooms) to your maps so customers can search for these areas or travel to them through wayfinding.

Visitor management

• Bypass registration: Allow VIP guests to bypass registration within Visitor Management for a quicker and easier experience.

Workvivo

Analytics

Gain even more insights with our latest analytics enhancements:

• New “Reactor” metric: Gain sharper insights into engagement with unique user reaction tracking.
• “Shoutout” report: A revamped “Shoutout” report will replace the report found in the old version of Analytics, showing you who is giving and receiving recognition.  
• Delegate dashboard: Enable admins to track when delegations are configured and updated.

Advanced analytics

Unlock the full power of people analytics with five new dashboards in our premium Advanced Analytics add-on.

• Documents dashboard: Track document performance, understand which documents are most loved and used, and monitor engagement trends over time. 
• Teams leaderboard & team drill down: Understand the platform usage of your top teams across key metrics and drill down into specific teams to track core metrics and top users over time. 
• “Shoutout” dashboard: Foster a culture of recognition and monitor how effectively “Shoutouts” are being used across your organization. 
• Company Values dashboard: Measure alignment to company values by tracking when, why, and how they’re tagged in posts.

Zoom Business Services

Zoom Contact Center

• Multi-language support for live transcription: Agents can view live voice transcriptions in their preferred language, making it easier for them to engage with customers and overcome language barriers. 
• View engagement history across all channels: Agents and supervisors now have clearer visibility into the customer engagement history regardless of the channel used. With access to engagements across multiple channels, including voice, SMS, email, authenticated messaging, and social media, team members can have a deeper understanding of consumer interactions. 

• Transfer interactions with notes: When transferring an engagement to a colleague, agents can now add an optional note (either manually or AI-generated) that provides more information and relevant context to help the receiving agent deliver a better customer experience.
• Pre-recorded message for abandoned calls: Admins can set up a prompt to play a pre-recorded message when a progressive dialer call is abandoned due to no available agents. This helps ensure that customers are informed about the call status rather than facing an abrupt disconnection.   

Zoom Virtual Agent

• Multiple surveys within Zoom Virtual Agent: Managers can now include multiple surveys within one bot, allowing for more flexibility in capturing the voice of the customer. 

Bot simulator debugging tool: Test and optimize your bots before you deploy them for customers. Designed to ensure that your bots are accurately pulling in knowledge base information and generating the right answers and responses. 

Zoom Quality Management 

• Agent screen recording: Supervisors have full visibility into customer and agent interactions when accessing an agent’s screen recording, which includes audio and video recordings. 

Zoom Workforce Management

• Agent shift swap requests: Give agents more control over their schedules by enabling them to view others’ schedules and easily trade shifts with colleagues where supervisors do not have to approve or deny shift swaps between agents.
• Long-term forecasting: Build forecasts from six to 24 months into the future to help ensure your contact center is properly staffed to handle expected interaction volumes. 

Zoom Events

• No-auth event registration: Hosts can simplify the event sign-up experience by letting attendees join without authentication. This feature streamlines access, helping boost attendance while maintaining essential host controls.
• Automatic survey launch for recurring events: Enabling surveys to automatically open in attendees' browsers after a recurring session ends can help your event organizers capture more audience feedback and insights. 
• Poll library for Zoom Events: As a host, you can access and reuse saved polls across multiple sessions in an effort to improve engagement and save time through centralized poll management.

Zoom Revenue Accelerator

• AI Recorder for Microsoft Teams: Experience AI-powered insights for externally-hosted meetings, including those hosted in Microsoft Teams. The recorder can join meetings, notify participants of its presence, and request permission to record, while still providing access to all critical sales insights regardless of where it is hosted.

Zoom Advanced Enterprise Offerings

Advanced Enterprise Offerings Suite

Zoom currently offers a number of products and features to help enterprise IT administrators meet their organization’s compliance, security, privacy, survivability, and manageability requirements. Now Zoom is positioning these capabilities together as an advanced enterprise offerings suite, which will help make it easier for IT decision-makers to discover these products and features, increase adoption, drive performance improvements, and adhere to security and compliance requirements..

Zoom Mesh

• Zoom Mesh for Meetings: Expanding on Zoom’s well-received Mesh for Webinars, Zoom is launching its eCDN solution for meetings. The solution helps customers optimize downstream meeting media traffic and reduce Zoom meeting Internet bandwidth consumption by as much as 80%. The solution works for most meetings with four or more users.

Zoom Node

• Meeting survivability: This feature allows customers who deployed Zoom Node with Zoom Meeting Hybrid to continue using the Meeting service even if they lose internet access or cloud connectivity. If this happens, Zoom Meetings will simply failover to their data centers with minimal disruption to the end user experience. 

Zoom AI Companion

Available at no additional cost*, Zoom AI Companion helps you reimagine teamwork with renewed vigor so you can expand your capabilities, simplify your workday, and automate your tasks. Here are the latest ways to engage with AI Companion to boost your productivity across Zoom Workplace, Business Services, and our vertical solutions. 

• ROI Calculator: Thinking of deploying AI Companion and curious how much you can save? Our new AI Companion ROI calculator makes it easy to quantify your productivity and cost savings when using AI Companion for Zoom Meetings throughout your organization. Benefits can be calculated at the individual or organizational level. 
• Share meeting summaries with a co-host/alternative host: Previously, only a meeting host could receive AI Companion meeting summaries. Now, to accommodate times when a delegate schedules a meeting on behalf of another person but isn’t the host or the host is not available to share the meeting summary, hosts can choose to distribute meeting summaries to co-hosts or alternative hosts.   
• Generative AI virtual backgrounds: Want to quickly change your background before a Zoom meeting? Now you can leverage AI Companion to generate unique, creative backgrounds quickly. Based on simple text prompts, AI Companion will create two custom background options for each prompt that you can immediately use as your meeting background.

• Auto-enablement (for select Zoom Workplace Pro users): With one less step, it’s easier than ever to access and turn on AI Companion. Admins can still disable AI Companion and individual features if they choose. 
• International availability and cluster expansion: AI Companion meeting summaries and in-meeting questions are now available in 35 languages, and our Zoom Team Chat compose feature is available in 38 languages.
• Cluster expansion: We’re dedicated to respecting customer data residency requirements and are expanding AI Companion Zoom-hosted models only (ZMO) to customers hosted in additional global clusters.

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

Zoom Phone

• Quality of Service media and signaling packets tagging: Account owners and admins can tag their media and signaling packets with the appropriate Quality of Service (QoS) tagging so they are recognized and prioritized within their network. The setting for the feature is default off. This functionality allows packets from the Zoom Workplace app, VDI, Zoom Phone Appliances, Zoom Rooms, and certified desk phones to be tagged. In the case of desk phones, a resynchronization is necessary for the feature to take effect.
• Manage the Zoom Apps icon for Zoom Phone through the Zoom Apps admin policy: Account owners and admins can control the availability of the Zoom Apps button in Zoom Phone through the existing admin Zoom Apps Quick Launch Button setting. Enabling this policy displays the Zoom Apps icon on the desktop app's Zoom Phone tab for all users in the account. The Zoom Apps launcher handles scenarios where no apps are available to help prevent errors.
• Integrated call disposition with call types in Hubspot: Users have the ability to add call disposition details, including selecting a call type, directly in the HubSpot CRM notes while on a call using the Zoom Phone softphone. The Call Type dropdown field is available in the HubSpot Notes section, listing all the configured call types. This integration eliminates the need for users to switch between applications during a call to help improve efficiency and productivity. Additionally, account owners and admins can enable or disable the Call Type field in the Notes page.
• SMS Auto Responder for PowerPack users: With a Power Pack license, you can set up an SMS auto responder to automatically respond to incoming SMS messages during specified conditions like out-of-office hours or Do Not Disturb mode. The auto responder can be configured to send a predefined response of up to 500 characters, with an option to append a personal note. Additionally, account owners and admins can also set auto responses for call queues and auto receptionists if no users are available in the call queue or for closed hours. The SMS auto responder is available at the account, site, group, and user levels.
• General availability of Zoom Phone UK SMS and voice with mobile numbers: Mobile numbers for SMS and voice calling in the United Kingdom (UK) are generally available to all eligible Zoom Phone users.
• Pro + Online License: Our new online-only license for Zoom Workplace unifies communication needs for small and medium-sized businesses, ideally for those with 1–99 employees. Stay connected with access to your business phone number and important messages, effortlessly join meetings from anywhere, and so much more.

Zoom Mail & Calendar

• Calendar: Enhanced shortcuts: Windows, macOS, and Linux users can right-click an event to modify its color, RSVP, or delete it. For events that are not modifiable by event attendees, attendees can still change the event color, which is only reflected on their local calendar.
• Calendar weekly transition animation: Windows, macOS, and Linux users can experience a more intuitive interface with the addition of weekly transition animations when switching from the previous week to the next.
• Addition of a private event icon: Windows, macOS, Linux, iOS, and Android users can differentiate visually between public and private events with the addition of a private event icon to small, medium, and full event cards, as well as to the calendar side panel.

Zoom Workflow Automation

• Workflow Automation Tool: Imagine how much time you could save by automating repetitive tasks such as requesting time off or collecting team feedback. Our new Workflow Automation tool is a no-code workflow builder that allows you to build complex workflows and automate tasks. Today, it works with Zoom Team Chat, Zoom Meetings, and third-party apps, and will soon expand to connect more products in Zoom Workplace. Simplify your workday and improve your productivity by leveraging templates to introduce new members to a channel, schedule recurring updates, move through an approval flow, and more.

Zoom Whiteboard

• My Saved Shapes: Whiteboards are an ideal place to spark creativity and generate new ideas, but sometimes the icons and images can get lost along the way. “My saved shapes” enables you to create and save a collection of images, shapes, and icons to be quickly accessed and used across other whiteboards when needed. We’ve also introduced the ability to embed whiteboards in other applications, including Coda and Confluence.

Workspace Reservations 

• Room recommendation: To facilitate booking meetings, the room suggestion feature provides options for available Zoom Rooms based on reservation details and participant locations in the office. The tool will also consider room capacity and distance from the user’s selected desk before proposing a Zoom Room.

Zoom Calendar

• Advanced room support: Windows and macOS users can access Zoom Rooms details, including their location and maximum capacity, through Zoom Calendar. They can find their frequently used rooms for quick rebooking, alongside a list of recommended and available room options. The enhanced filtering options allow users to refine their search further, filtering rooms based on floor level, maximum capacity, and location parameters such as site, state, or city. Note: to use this feature, Zoom must enable it for you. 

Workvivo

• New surveys experience: The newly redesigned Survey Manager enhances response rates and helps ensure every voice is heard. With new question types and the ability to choose between anonymous or named responses, you have the flexibility to create innovative surveys, like a quarterly Employee Net Promoter Score or engaging office quizzes.
• Recognition APIs: Workvivo's Recognition APIs support shout-outs, badges, and awards. These APIs allow organizations to push recognition data to external systems, facilitating tracking and analysis of recognition trends. For more details, visit Workvivo’s developer portal. 
• Chat analytics: Organization admins can access Workvivo’s Chat Analytics through the Chat admin menu to get clearer insights into usage and adoption of Chat (Chat is a paid add-on feature).
• ServiceNow Integration: This integration allows you to search for content from ServiceNow directly through Workvivo’s advanced search filters.

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

Zoom Events

• Zoom Events Page Builder: Now you can build customizable event landing pages directly in Zoom Events. With our new page builder, event professionals can use an intuitive drag-and-drop editor and customizable content blocks and widgets to create a seamless event journey from registration to post-event follow-up. Page builder also uses Zoom AI Companion to generate text and images based on prompts that can then be directly added to event landing pages. With built-in preview and version history functionalities, organizers can fine-tune event pages with confidence before publishing. Page builder supports single-session events and will be available at no additional cost for Zoom Sessions and Zoom Events customers.

Zoom Revenue Accelerator 

• Automated Scoring for Managers: Supervisors can now leverage AI analysis to quickly and easily identify trends and recommended improvements at scale. Our AI-generated scorecards will auto-score your customer interactions and provide feedback so managers can gather more holistic data on performance trends across customer conversations. Review the justifications behind each score with helpful auto-generated comments.
• Coaching Activity Tracker: Gain new visibility into your team’s training habits. Our coaching activity tracker allows you to identify the managers who coach their team members and see when they last gave feedback. Supervisors can access manager insights to review call activity, total scores given, and the last call joined. Sales managers can quickly see how frequently and recently they’ve coached their own reps.

Zoom Contact Center 

• Warm Transfers: Agents using the CTI connector can select which person (the original caller or the person they are transferring the call to) to talk to during a warm transfer. They can easily swap between the two parties before completing or canceling the transfer. When transferring to another agent or supervisor, or to a Zoom Phone user, agents have the same warm transfer experience. While the agent initiates the transfer and talks to the other party, the original caller hears music. This feature eliminates friction for agents who need to gather additional information from the original caller before completing the transfer.

Zoom Virtual Agent

• Model Enhancements: Admins can opt to use only Zoom's own large language models for Zoom Virtual Agent features, without third-party AI. Features not supported by Zoom's models will be turned off in Zoom-hosted Model Only mode, controlled by account and feature settings. This gives users more control over how AI models are used in their Zoom Virtual Agent setups. Note: this feature must be enabled by Zoom.

Zoom Workforce Management

• Bulk actions: Management admins and supervisors can utilize fixed meeting scheduling to select a group of agents and assign them to a meeting at a predetermined time. Additionally, they have the capability to leverage dynamic meeting scheduling, which analyzes a day range of requirements and determines the optimal times to schedule activities within the scheduling groups. This allows for efficient scheduling and resource allocation.

Zoom Quality Management

• Comprehensive scorecard: Supervisors can see the trend of agent evaluation scores over a period of time to understand the impact of training or process changes. They can view evaluation scores by agent per scorecard for a given time period to identify top performers and areas for improvement. Supervisors can also see the frequency of answers chosen for each question in a scorecard by agents to identify trends. The data can be filtered by date range, agent, and scorecard.

Apps, Integrations, and Industry

Our focus has always been on giving our customers the flexibility to choose their favorite apps and tools to integrate with Zoom. Here are some recent updates to help streamline your workday. 

• Video SDK Telehealth Starter Kit: Quickly create virtual healthcare apps for the web with our Telehealth Starter Kit powered by the Zoom Video SDK. Build and customize on top of an open-source starter app available on GitHub. Adapt your app for mental health counselors, primary care doctors, specialists, and more.
• App monetization: List and sell your app on the Zoom App Marketplace. Users can purchase subscriptions for services that enhance or extend the Zoom experience, while organizations can fully manage their app purchases, licenses, and provisioning.
• Workspace Reservation Google Calendar integration: Users can reserve Zoom rooms directly through the Google Workspace add-in when creating or editing calendar events. Account owners and admins will need to enable the Workspace Reservation portion of this add-in.

Zoom AI Companion

AI Companion Onboarding Center

• Packed with videos, tools, best practice guides, and templates galore, our new AI Companion Onboarding Center is our new all-in-one resource designed to help you roll out our AI assistant, AI Companion, to your organization. Not sure where to start? Here’s our advice to get started and teach your employees how to use Zoom AI Companion with the AI Companion Onboarding Center. Additionally, we continue innovating and introducing new AI capabilities to AI Companion, including:

• Meeting summaries for LTI (Education): AI Companion for Learning Tools Interoperability (LTI) will allow educators who host classes over Zoom to easily find, review, and share meeting summaries within Learning Management Systems.

• Clips titles and descriptions: Let AI Companion create your clip's title, descriptions, and tags based on the audio transcript.

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. 

Streamline communications

• New language support for Zoom Phone post-call summaries and voicemail transcriptions: Now available in eight new languages – simplified Chinese, traditional Chinese, French, Italian, Japanese, Korean, Russian, and Spanish.
• Zoom Phone Bullhorn integration: Call contacts, view/update histories, search leads, see caller info before answering, and manage calls – all within the Bullhorn CRM.
• Zoom Scheduler: Delegate support for groups and view usage reports with CSV download. Quick reply for mobile:AI Companion can now suggest short contextual replies to you when you use Team Chat on a mobile device to help you stay connected and aligned with your team from anywhere.

• Custom AI Companion notice: When an AI Companion feature is first enabled in a meeting, a notice is provided to meeting attendees so that they know that an AI Companion feature has been activated. This new feature within the admin portal gives enterprise customers the ability to customize the notice setting to include their own text, formatting, hyperlinks, and more, further enabling them to make the Zoom experience more tailored to their individual needs.

• External collaboration: New external collaboration settings and a dashboard in Team Chat give admins better control over and visibility into external users in their accounts. These settings are available at the account level and can also be configured at the external company/account level, helping control external communications in group chats and channels. For example, an admin can enable approvals (to add external users to group chats and channels) at the account level, but disable it for a given partner company so that users can be added without approval. Admins can also view all external connections in their account in the new External Connections dashboard, providing admins with more granular control of external users in Team Chat.

Improve productivity

• Miro to Whiteboard migration: Convert Miro boards to Zoom Whiteboard with just one click.

• Whiteboard personal object collections: Curate a personalized content library of reusable objects to create and share within Zoom Whiteboard. 

• Larger Whiteboard canvas: With an expanded 1 GB max board size, Whiteboard Plus users now have more room to create and ideate.

• Global search: To help you find information more effectively, global search synthesizes information and resources across Zoom Workplace. With global search, you can look for data, documents, and more across meeting recordings, SMS messages, Zoom Team Chat messages, channels, and files, contact names, Zoom Notes, Zoom Whiteboards, Zoom Events Webinars, and Shared Spaces.

In March, we launched Zoom Workplace, our AI-powered collaboration platform that helps you reimagine teamwork by streamlining communications, improving productivity, increasing employee engagement, and optimizing in-person time. 

Zoom Workplace empowers you with Zoom AI Companion seamlessly included at no additional cost,* enabling you and your employees to be more productive, collaborate better, enhance skills, and unlock time savings — without you having to pay a premium for generative AI or needing to pick who gets generative AI superpowers. 

New UX, simplified toolbar, and customization capabilities

• For easy access to your most-used Zoom products and features, you can personalize both the navigation toolbar at the top of the Zoom desktop app and the meetings toolbar. Simply drag and drop the product tabs or meeting toolbar buttons into your preferred order. 

Combined Meetings & Calendar tab

• For a more connected view between your calendar and meetings, you can combine them into one tab in the Zoom app with a traditional calendar. You can view upcoming meetings, attendees, and attached assets, and access continuous meeting chats. After the meeting, you can access meeting assets, AI Companion summaries, recordings, and continuous meeting chats. To enable this view, go to the online account settings to connect a calendar.

Zoom Meetings

• New color themes and meeting wallpaper: You can choose from new color themes — Bloom, Agave, or Rose — to suit your mood, or opt for Zoom’s classic dark or light themes for the Zoom app in your desktop app settings. Hosts can also choose from an array of different meeting wallpapers for a more immersive meeting experience.
• Multi-speaker view: You now have the option to turn on a new multi-speaker view, which highlights people who are actively speaking in the meeting and automatically adapts the video layout to feature those participants. To activate it in meetings with more than five participants, click “View” in the top-right corner of the Meetings window.
• Portrait lighting: Built-in AI helps illuminate your face in poor lighting, so you can look your best on video.
• Personalized audio isolation: Personalized audio isolation helps your audio sound clearer during meetings and will help suppress background noise, especially in open environments like the office or a coffee shop.
• Document collaboration: You can select documents from third-party apps, streamline access permissions, and co-edit in meetings.
• Dynamic reactions: Use enhanced emojis to express yourself without having to unmute to share how you feel. You can pick from an array of emojis that will appear both in front of and behind you when your video is on.
• Customizable meeting toolbar: In meetings, you will see a simplified toolbar where you can turn on AI Companion, share your screen and documents, and find host tools. You can customize the toolbar by dragging and dropping items (including from the “More” menu) into your preferred order.

Team Chat 

• AI Companion language support: Zoom AI Companion now provides multi-language support for summarizing chats in 38 languages to help global teams get caught up after being away from their computers and to help compose new messages.
• Sentence completion:  Type faster with word suggestions to finish your sentences once you start composing a chat. Word suggestions will appear in light gray in the compose box, allowing you to accept suggestions by hitting the tab button.
• Quick schedule: The new quick schedule capability detects the intent for a meeting within a chat, prompts you to schedule a meeting, and auto-fills meeting details from the chat message for easier scheduling.
• Team Chat tabs: Stay organized by keeping channel-related assets like links, whiteboards, and resources in a single view. You can even collaborate on the assets and chat at the same time. 
• Shared spaces: Create a grouping of channels to better organize conversations and share those groupings with relevant team members. 
• Continuous meeting chat meeting assets: Continuous meeting chat will now provide a quick snapshot of all meeting assets, such as recordings, AI Companion meeting summaries, and shared files, links, attachments, or whiteboard links. If the meeting was recorded to the cloud, the host will see an interactive card in the meeting group chat, visible only to them, prompting them to share the recording with others in the continuous meeting chat. If shared, the posted meeting asset interactive card is updated to include the link to the recording. 
• Team Chat public channel limit expansion: Team Chat public channels now support up to 250,000 members, facilitating scalability for larger communities. 
• Improved sorting, filtering, and badging: You can easily access your unread messages with a filter on the desktop app that allows you to filter by mentions, direct messages, unread messages, and muted channels, as well as an updated sidebar hierarchy:
  • Tier 1: One-on-ones, group chats, and mentions are highlighted and float to the top with numbered badges.
  • Tier 2: Meeting chats, channels, and apps are also highlighted and float to the top, but without numbered badges by default.
  • Tier 3: Muted chats/channels are displayed without floating to the top.
  • Additionally, we’ve added new ways to sort chats at the folder level in the desktop app. The available sorting options will include “My Custom Order” as the default, unread first, and alphanumeric with numbers preceded by alphabets.

AI Companion for Zoom Phone

• Call summaries and next steps: Let AI Companion do the note-taking for you on your recorded phone calls. View, share, and edit summaries from your call history tab.
• Voicemail prioritization: Prioritize urgent voicemails to help organize your day by entering topics that are most important to you to have AI Companion put related voicemails at the top of your list. 
• Voicemail task extraction: Extract tasks from voicemails so you can easily and efficiently get caught up and understand your next steps without having to listen to every voicemail.
• Team SMS thread summary: Get an overview of team SMS threads in Power Pack so you can quickly catch up after time away from your phone.

Zoom Mail and Calendar

• Zoom Mail sentence completion: Auto-complete your partially entered text by providing suggestions to help you type emails faster. Word suggestions will appear in light gray, allowing you to accept suggestions by hitting the tab button.
• Enhanced group attendee support: Event hosts can easily add a group of attendees using the attendee field in Zoom Calendar. Additionally, the host and attendee can see individual attendees in a group when editing or viewing the event details.

Pronunciation field for profile cards 

• In the Zoom web portal “Profile” page, you can briefly describe how to pronounce your name using the “Name Phonetics” field for display on your profile card.

Improve Productivity:

Meeting summary next steps moved to the top

• The next steps provided as part of the meeting summary are moved to the top of the summary under quick recap, allowing you to get the most out of your meeting summary as quickly as possible. 

Zoom Clips 

• Annotation and drawing tools: Create more dynamic and visually engaging content with new annotation and drawing tools that allow presenters to mark up their screens while recording, easily highlight important points, underline text, and draw shapes and diagrams to reinforce concepts. 
• Embedding and sharing: Embed thumbnails from Zoom Clips in emails and social media via fixed clip thumbnails or utilize a script code to insert a clip into these environments.
• Ability to share meeting recordings as clips: Share full or partial meeting recordings externally as clips. Hosts have the option to trim recordings to select relevant sections for clips and customize Clips access and permissions.
• Keyboard shortcut to start a recording: Record a clip instantly using a new keyboard shortcut. By pressing Alt+Control+C on Windows or Command+Control+C on macOS, you can immediately begin capturing important moments without having to navigate menus.

Zoom Notes projects

• Create projects within Notes for a structured environment where team members can contribute to specific projects, access shared content, and maintain organized workflows.

Zoom Scheduler adds reschedule and cancellation links in confirmation emails

• When your customer or client schedules an appointment on a booking schedule, they will receive a confirmation email that includes links to reschedule or cancel their appointment.

Increase employee engagement:

Major updates to Workvivo Analytics: 

Workvivo is pleased to announce significant enhancements to our analytics capabilities designed to elevate the user experience and uncover even more powerful insights:

• Our revamped interface introduces a range of new dashboards, as well as a number of improvements to the usability, data, charts, and visuals.

• Gain valuable insights from the new simplified snapshot dashboard that enables you to surface platform engagement insights at a glance. 

• Advanced Analytics users also gain new insights into how Podcasts and Pages are performing. The depth of this intel goes beyond simple interactions to show a true view of employee engagement and platform activity so you can make data-informed decisions to maximize the impact of your employee experience platform (EXP). 

Surface critical content first with Workvivo smart feed

We want to make sure we’re keeping content on your platform engaging and relevant, so we’re making changes to the order in which content populates on the activity feed. 

• Now you’ll see posts from your team, direct reports, and leadership more often, by seeing the most engaged posts on your feed first. 
• Easily switch between the “for you” feed, spotlights, and standard chronological activity feed via the sidebar.

Optimize in-person time:

• Zoom Workplace now has a Workspaces tab to help employees optimize their in-person time and collaborate better with other meeting participants when joining a Zoom Meeting from the office.

Wayfinding 

• Wayfinding capabilities in Workspace Reservation allow you to easily find your reserved desk and review your path around the office on the Zoom Workplace mobile app, Zoom Workplace desktop app, or a kiosk.

Companion Zoom Rooms

• Easily pair a Zoom Rooms for Touch device with a Zoom Room and use additional inputs like the camera from the companion device for added functionality. 

Strengthen customer relationships

• Zoom Business Services, which are tightly integrated with Zoom Workplace, provide solutions for marketing, customer care, and sales teams to empower customer-facing employees to strengthen customer relationships throughout the customer lifecycle. 

Zoom Contact Center

• Simplify your contact center management and create new opportunities to improve agent and customer experiences with these new features for Zoom Contact Center.

Add WhatsApp and inbound email to your omnichannel experience

• Businesses can now expand their digital communication channels to include WhatsApp and inbound email (Gmail and Outlook), giving customers more flexibility and choice, and making it easier for agents to engage with and respond to customers. 

All-in-one agent desktop

• Agents benefit from custom app integrations with Zoom’s open and flexible framework. This allows teams to build apps from proprietary or third-party data sources that surface relevant customer information directly within the agent desktop, reducing the need to toggle between apps and allowing for personalization and faster resolutions. 

Seamless connections to back-office experts 

• Zoom Contact Center customers with Zoom Power Pack can enable agents to easily transfer customers directly to back-office experts. AI-generated engagement summaries provide context, enabling frictionless escalations and helping reduce handling time. 

Zoom Contact Center now available with EU data residency

• Continuing our commitment to local data residency, Zoom Contact Center customers in the EEA can now store certain data locally in Zoom’s EU data center region. This supports customer expectations and compliance with data requirements, particularly in sectors such as government, healthcare, and financial services.

New AI-powered supervisor dashboard

• We have extended the capabilities of Zoom AI Companion for Contact Center to help make supervisors more efficient. In a single dashboard, a supervisor will be able to monitor their team’s live engagements in real time and access live AI-generated sentiment and conversation summaries. This will help supervisors quickly identify which agents need support and take fast action. A couple of clicks is all it will take to directly listen, whisper, or barge in on an interaction right from the dashboard. 

Scheduled web call-back

• Give your customers the ability to request a callback at a specific time in the future via your website. This allows CX leaders to more effectively manage wait times and improve customer experience. This feature is an additional option to queue callback, which allows customers to request a callback once an agent is available. 

Zoom Revenue Accelerator

Deal memos 

• Revenue organizations who use Zoom Revenue Accelerator can now enhance their customer conversations with deal memos, which will provide a brief summary of a conversation and an analysis of its impact on the possibility of winning a deal.

Zoom Events, Webinars, and Sessions

For marketing professionals, Zoom Events enhancements amplify hybrid events to help make them more engaging. 

AI Companion image generation

• With AI Companion image generation, hosts can now create custom images based on a simple text prompt for event registration pages, virtual backgrounds, and marketing emails.

Swoogo for Zoom Events

• To help bridge the gap between hybrid and in-person events, the Swoogo integration for Zoom Events enables event professionals to reach broader audiences.

Track webinar email setting

• Account owners and admins can enable the “Track webinar email setting,” allowing specified email addresses to receive a copy of webinar emails sent from the system to webinar participants. This feature captures and sends a copy of Zoom-generated Webinar emails, including panelist invitations and reminder emails, attendee registration confirmations and reminder emails, post-event follow-ups, and absentee emails, to the designated email addresses specified by an account admin.

Full emoji suite support for Webinar reactions

• Similar to meeting reactions, Webinar attendees are able to choose from the full suite of available emojis in addition to the six standard reaction emojis. The availability of all emojis versus the standard set can be controlled at the account, group, and user-level settings page. 

Improved Webinar backstage experience before live session

• The webinar feed is displayed if there are panelists in the webinar space before the webinar is officially started and attendees are allowed to join. A smaller indicator shows that the webinar is off air, making it easier for panelists to know what will be seen in the webinar before attendees join. 

Ready to experience these updates for yourself? Make sure you’re running the latest version of the Zoom app to access the most current features and bookmark our release notes page to learn what’s new. 

As we lean into the second half of 2024, stay tuned for more innovations as we continue to deliver new products, features, and exciting enhancements to our AI-first collaboration platform. 

*Note: Included at no additional cost with the paid services assigned to Zoom user accounts. AI Companion may not be available for all regions and industry verticals.