‘We Use Every Piece of Zoom We Can’: How Baylis Medical Continues Its Critical Services During COVID-19

Coordinating the development and production of medical devices and training that enable life-saving therapies is no easy task, especially during a global pandemic. However, the teams at Baylis Medical have risen to the challenge, continuing to provide these critical services during COVID-19 and even expanding their industry footprint. 

In our latest case study, Joey Faraone, Director of Technology and Information Services at Baylis Medical, described how Zoom’s unified communications platform empowered his organization to create a dynamic communications infrastructure, streamline its operations, and seamlessly transition to a work-from-home environment during the COVID-19 pandemic. 

“We were using an array of solutions - Skype for Business, Webex, and we were also looking at BlueJeans and Microsoft Teams. But those solutions are so bloated with hardware, and we wanted a completely hardware-free approach and really make it about the power of the software. ... And that’s where I think Zoom really hits the nail on the head. They designed their solution to leverage the software and the organization’s network, which is why I believe it works so seamlessly.”

“The Zoom integration with Microsoft Outlook was a key addition for us. We can schedule a meeting with just one click of a button. The integration with Outlook has also been very useful for our employees who like to sign into their email and immediately be able to see who’s online and who’s offline, with Zoom we have that capability.” 

“We use every piece of Zoom we can; we use Zoom Phone in and out of the office through PCs or cell phones, we use Meetings to collaborate. Our clinical team is doing webinars with physicians.”

“Being able to continue to showcase what we’re doing at Baylis virtually has really helped us grow and sustain our footprint on the medical device industry.”

Read the full case study to learn more about how Baylis Medical used Zoom to create a unified communications infrastructure and deliver critical training to healthcare professionals of all experience levels.