Zoom vs Microsoft Teams Comparison

Why choose Zoom Workplace?

As an all-in-one platform, Zoom Workplace delivers a best-in-class, high-quality experience with a lower total cost of ownership than Microsoft Teams. Get to know the Zoom Workplace difference.

AI Companion capabilities

Drive impact with AI Companion included at no additional cost for eligible paid plans.

Open platform

Enable seamless experiences and choice by integrating with your preferred business apps — choose from 2,600+ integrations in the Zoom App Marketplace.

It just works

Feel confident in your technology with trusted, easy-to-use solutions on the familiar Zoom platform your employees know and love.

Cost-effective

Increase business value and lower your total cost of ownership with an all-in-one platform that reduces complexity.

Innovative

Stay agile as business needs change with our rapid speed of innovation.

*Included with the paid services in Zoom user accounts. AI Companion may not be available for all regions or industry verticals.

Total cost of ownership (TCO): Microsoft Teams vs. Zoom Workplace

When you evaluate providers, it’s important to look beyond the initial quote and consider what the true Total Cost of Ownership (TCO) really is. TCO measures the full economic impact of an investment over its lifecycle, including the initial purchase, implementation and deployment, and ongoing maintenance support.

As an all-in-one platform, Zoom Workplace doesn’t just save you time, it also helps you trim costs that may have otherwise been spent with other providers. Owning Zoom Workplace can cost less than Microsoft Teams — here’s a look at how one-time charges and annual operating costs add up.

	Zoom Workplace	Microsoft Teams
One-time deployment & training per user	$44	$68
Recurring annual operating costs (ongoing administration and support) per user	$275	$577
Total 5-year TCO	$1,421	$2,995

Source: 2024 Zoom-commissioned Metrigy TCO study (licensing costs based on study respondents reported average spend per provider)

The best-in-class difference

Our best-in-class meetings, phones, spaces, employee experience, and events solutions deliver the ROI you need to boost productivity, reclaim time, and do your best work.

Using AI Companion could save your employees up to an estimated 6 hours per week, allowing them to focus on more impactful work.¹

With 50% of users finding Zoom easier to use than competitors and 40% preferring it for external meetings, your team can work more efficiently with less frustration.²

With 75% reduction in IT resolution time, your IT teams can spend less time troubleshooting and more time on core responsibilities.³

57% of respondents agree that reducing the time lost moving between applications helps maintain focus and productivity, leading to faster project completion.⁴

Zoom consistently delivers the best overall experience against competitors across video quality, resource utilization, and performance under network strain, ensuring your teams can rely on high-quality communications, from wherever they work.

1. Source: Time savings estimate calculated with Zoom AI Companion ROI Calculator based on a per-user basis for an employee who averages 20 thirty-minute meetings a week using meeting summaries (results are an estimation and not guaranteed by Zoom and should only be used for informational purposes)
2. Source: Metrigy, Optimizing Collaboration Spend: Why Microsoft+Zoom Is the Better Option, 2Q 2023
3. Source: Forrester Total Economic Impact of Zooms Unified Communications Platform, February 2022 (based on a composite model organization using Zoom)
4. Source: Zoom Platform and AI Study March 2024

A side-by-side comparison of Microsoft Teams vs. Zoom Workplace

Microsoft Teams and Zoom Workplace both offer solutions that enable communication and collaboration, but only Zoom Workplace provides AI Companion capabilities at no additional cost and built-in features for optimizing your flexible work experience.

AI capabilities
	Zoom Workplace	Microsoft Teams
	Included at no additional cost Zoom AI Companion is included at no additional cost with the paid services in Zoom user accounts.*	Add-on cost Microsoft 365 Copilot is available as an add-on at $30/user/month.
Team Chat
	Robust organization Powerful search function and the ability to organize chats and channels in a folder, external chatting	Limited organization Does not offer the ability to create folders to organize chats or channels. The ability to create ‘Teams’ requires building a new chat group.
	Consistent threading experience Threaded conversations on channels, 1:1 chat messages, in-meeting chat, and continuous meeting chat	Inconsistent experience No support for threads in a 1:1 or group chat. Threads are only supported in ‘Teams’ channel messages
	Agile innovation Innovative features like the ability to share emails to chat, schedule and host channel meetings, share AI Companion-powered meeting summaries to chat, and set a reminder to respond to messages later	Limited feature set No support to set reminders to respond to chat or channel messages.
	Seamless integration and robust extensibility Wide selection of third-party apps for enhanced collaboration including business applications and file and document collaboration	Focused on Microsoft integrations No ability to integrate with Google Drive or Google Docs, hindering cross-platform document sharing and collaboration.
Meetings
	Included security features End-to-end encryption options for large meetings are included at no additional cost.	Added costs for limited capabilities End-to-end encryption requires Premium licensing and is limited to smaller meetings.
	Simple meeting setup Scheduling integrated into various calendaring platforms with practical attendee management controls.	Inconsistent controls Complex identification and management of participant types and available meeting options can delay the start of meetings.
	Flexible media routing Customization of network communication paths and bridging with Zoom Node.	No hybrid topologies Lack of on-premises meeting nodes can impact bandwidth, introduce delay, and create bottlenecks.
Phone
	Centralized and flexible management A single portal for all administration tasks from license assignment to feature enablement.	Disparate and complex administration Multiple management portals and command shell interaction and familiarity required for even basic deployment steps.
	Automated device provisioning Remote deployment capabilities and management for the remote workforce.	Manual intervention required Device deployment cannot be completely automated and requires some manual configuration by on-site personnel.
	Simple to use advanced call handling capabilities Traditional PBX capabilities supported in the cloud and next-gen AI-based features included.	Limited call handling capabilities Basic features suitable for general workers and specialized needs often require third-party solutions.
	Retain legacy device capabilities Retain your devices with traditional SIP capabilities.	May require device replacement Loss of legacy device functionality can lead to expensive hardware upgrades.
	SMS support Text and group SMS support across multiple clients to phone numbers, call queues, and even auto receptionists.	No native SMS support Only available via third-party services.
Employee Intranet
	No strain on IT resources A turnkey intranet that is easy to implement and maintain, saving IT time and money.	Costly and time-consuming Custom-built intranets like Microsoft Sharepoint and Viva are clunky and costly to maintain, resulting in a strain on IT budgets and resources.
	Streamlined internal comms Workvivo is one app, in every employee’s pocket to reach, connect, and meaningfully engage everyone from the office to the frontline.	Noisy, ineffective comms Microsoft Viva is clunky and disjointed — no clear central hub of information and low adoption means your critical comms can be missed.
	Superior UX where adoption comes naturally Employees actually like using Workvivo because of its consumer-grade UX and mobile-first design, boosting high adoption rates and seamless usability.	Confusing UX that requires training Unadopted tech can result in siloed information, reduced collaboration between teams, and hindered knowledge sharing.
Rooms
	Zero-touch provisioning True remote deployment and management capabilities can even complement device manufacturers’ native management platforms.	Limited deployment automation Microsoft Teams Rooms can require manual deployment procedures alongside complex and sometimes conflicting deployment options.
Digital Signage
	Embedded digital signage Display content with Zoom Rooms in meeting spaces and kiosks using embedded functionality at no additional cost.	Basic support in roadmap Basic signage functionality will be supported on Teams Rooms on Windows and require third-party solutions for enhanced content management capabilities.
Workspace Reservation
	High-level booking experience Reserve flexible workspaces using floor plans and AI-driven suggestions with Workspace Reservation.	Limited booking experience Microsoft Places is currently in public preview. Space booking and schedule management capabilities limited to individuals within the Microsoft 365 tenant.
Webinars & Events
	Event & webinar custom branding Webinar branding capabilities included with Zoom Webinar, Session & Event plans, event branding options available.	Branding limited to webinars Teams Premium license required to unlock advanced branding options.
	AI-enhanced events experience Zoom Events with AI Companion helps save time on event setup and helps generate event content with smart compose, image generation, and more.	Limited AI capabilities No AI capabilities to help with event setup and content generation. Limited Copilot experience for Town Halls.
	Host single-session and multi-session events Host single-session and multi-day, multi-track events; set up ticketing and advanced registration with Zoom Sessions & Zoom Events.	No support for multi-session events Host single-session events with no ticketing and only Webinars support for basic registration options.
	Multiple network optimization solutions Flexible bandwidth management options for a variety of attendees in large sessions with Zoom Mesh.	Limited bandwidth management No on-premises bridges or relays are available and eCDN functionality is limited to only Teams users in the same tenant.
	Rich attendee interactions Native polling, surveys, and the ability for attendees to connect to each other in and out of events.	Limited audience engagement Separate app workflow for polling and surveys, no community for attendees to connect post-event.
Integrations
	Integrate with over 2,600 business applications including Microsoft, Google, ServiceNow, and more	2,300 integrations to Microsoft and third-party applications

*Feature comparisons based on publicly available information as of July 2024.

Built-in productivity solutions

Improve productivity and collaborate better across teams, locations, and timezones with Zoom Workplace productivity tools. Our best-in-class, easy-to-use tools are deeply integrated for seamless workflows. Plus, our open platform connects with third-party productivity applications like Asana, Figma, Box, and more, enabling end-to-end workflows.

Easily create asynchronous video clips in the Zoom Workplace app.
Share clips in chat or email, or embed videos in websites, presentations, and more.

Connect up to 6 calendars, including third-party calendars like Google and Outlook.
Create automated workflows including robust reminders and notifications via email and SMS.

Use AI Companion templates to jumpstart your brainstorming session.
Generate ideas in formats that work for you – like mind maps, stickies, and more.

Create a best-in-class integrated experience with Zoom Workplace and Microsoft Teams

If your organization uses Microsoft Teams, Zoom’s open collaboration platform enables choice and brings additional benefits so you can create the best experience for your employees. Discover how you can bring Zoom Workplace into Microsoft Teams — and vice versa — to streamline workflows and save time.

Enable streamlined communication while supporting different employee needs by accessing Zoom Phone, Meetings, and more within Teams.
Enhance productivity with seamless collaboration across Zoom and Microsoft solutions, including calendars and files.
Support flexible work and create better in-office experiences by booking and joining Teams meetings from Zoom Rooms.
Centralize where your employees receive updates and find information with Teams livestream integrations and Microsoft file sharing on Workvivo.

Explore integrations

“Zoom was cheaper than Teams, which is one of the reasons we switched away from Microsoft Teams Phones to Zoom Phones. But more importantly, when you’re consolidated on Zoom, your Zoom Phone won’t ring when you’re in a meeting. It knows that you’re busy so the phone won’t disrupt you.”

Dan Stine Dan Stine, Director of Design Technology, Lake|Flato Architects

“It’s the first technology where people are clamoring for a way to make their meetings more effective, to make them more robust, to make the after-meeting experience even better. The Zoom Workplace license gives us the opportunity to use those AI features in ways other solutions simply don’t allow.”

Chris Blackstone Director of digital workplace, Convera

“We almost went with Teams, as we are Microsoft Office users, but it was too clunky and error-prone, and we were concerned our users wouldn't be able to learn and use it well. User adoption was a top concern, so we prioritized ease of use, and Zoom won out.”

TrustRadius Customer Project Manager, Information Technology, SMB

“With Microsoft Teams, it has been slow to launch, and we've seen a number of IT help tickets for Teams in comparison to Zoom Workplace. Teams appears to be less user-friendly and more often has technical issues of different sorts. Zoom Workplace has been solid.”

TrustRadius Customer Manager, Information Technology, Mid Market

“I love the fact that they deliver their product roadmap items on time, and they do not "nickel and dime" you as new features are released. They tend to include most of their enhancements into the base product you are already paying for, making this a very cost-effective solution.”

Chief Information Officer Banking, Enterprise

Microsoft Teams vs. Zoom Workplace: Which is best for your organization?

Why choose Zoom Workplace?

AI Companion capabilities

Open platform

It just works

Cost-effective

Innovative

Total cost of ownership (TCO): Microsoft Teams vs. Zoom Workplace

The best-in-class difference

Save time

Reduce friction

Free up IT resources

Increase productivity

Deliver professional experiences

A side-by-side comparison of Microsoft Teams vs. Zoom Workplace

Built-in productivity solutions

Clips

Scheduler

Whiteboard

Create a best-in-class integrated experience with Zoom Workplace and Microsoft Teams

Get started with Zoom Workplace today