We make it easy to get started without telecom expertise. If you'd like extra support, get up to 3 one-hour training sessions with a Zoom Phone expert.
Zoom Phone for Small and Midsize Businesses
Set up a business phone system for your small business
Explore Zoom Phone pricing plans
- Domestic US & CA Calling: Unlimited
- International Calling: Metered
- One Management Portal
- SMS & MMS: Domestic
- US & Canada Number
- Multiple Device Use: Make & receive calls from multiple devices and apps
- Optional Add-on: Unlimited calling to 19 countries
Bundle includes:
- Zoom Phone US & CA Unlimited (BYOC, 3rd Party PBX, and VDI excluded)
- Zoom Workplace Pro
Bundle includes:
- Zoom Phone US & CA Unlimited
- Zoom Workplace Business
- NEW: Visitor Management
- Additional Features
Small businesses love Zoom Phone
7,000,000 seats sold
Gartner Peer Insights Customers' Choice UCaaS 2024
Features
AI assistance
Take the work out of your calls.
Extract tasks from your voicemails, generate summaries after calls, and more with AI features included at no additional cost.*
Don’t be on call 24/7
Your phone should work when you’re not working.
Auto-route after-hours calls, set up shared lines and call delegation, and lean on AI for voicemail prioritization, tasks, and transcription to get caught up fast.
Track client hours
Capture time spent on client calls.
Turn on time tracking during your call, or mark previous calls as billable.
Works with your favorite tools
Your phone should work where you work.
You can include Zoom Phone anywhere in your workflow, like your customer relationship management (CRM) or other communication platforms.
Save time with SMS
Say hello to a better business presence.
Let your phone do work for you with automatic SMS responses, custom greetings, and more.
Big business capabilities
Take your customer experience to the next level.
Level up your customer experience with Zoom Phone Power Pack, an add-on that includes call queues, Team SMS, response templates for FAQs, call queue analytics, and real-time insights.
Virtual phone numbers
Don’t be tied to a device.
Answer incoming calls, place calls, and even send SMS messages to customers from the Zoom app on your existing desktop or mobile device.
Use cases
Zoom Phone supports business outcomes across industries
Healthcare
Simplify patient communications. Set up shared lines and use SMS to text appointment reminders.
Financial Services
Gain peace of mind with security and privacy controls that support compliance. Zoom Phone also supports time tracking for billable hours.
Manufacturing
Connect your office staff and make it easy for those on the factory floor to stay connected with DECT phones. Limit downtime by elevating calls to video in just one click, so you can save time on rework and repairs.
FAQs
A VoIP phone is a device that uses internet protocols for making phone calls instead of traditional phone lines, offering cost-effective calling rates and advanced features.
VoIP is typically a great option for small businesses. It’s flexible, affordable, and easy to manage. You can easily grow your VoIP network over time as your small business grows. With Zoom Phone, you can add new phone lines through the administration portal quickly and easily, and the phone number is immediately available for calling via the Zoom desktop client or smartphone app.
Call Summary
Voicemail Transcription
Voicemail Prioritization
Voicemail Tasks
SMS Threads Summarization (included with PowerPack license)
Yes, AI Companion for Zoom Phone can be turned off in the administrator portal.
Yes, Zoom Phone is part of our AI-first work platform, Zoom Workplace. It's tightly integrated with Meetings, Team Chat, Revenue Accelerator, Contact Center, and more. Zoom Phone is a cloud-based phone system that includes voice and SMS/MMS. Zoom Phone can be used and purchased standalone with our phone licenses or bundled together with one of our Workplace plans.
No, Zoom Phone is a cloud-based phone system that can be used as a softphone in the Zoom app on desktop and mobile devices. Zoom Phone can be used with compatible physical devices too.
Unlike traditional telecom providers like AT&T, Verizon, and T-Mobile, Zoom Phone is a cloud-based phone system and collaboration solution. It’s designed to seamlessly integrate with other Zoom collaboration tools like Team Chat and Meetings, providing your business with a complete unified communications solution. Additionally, because it’s a cloud-based solution, you can access it via an app on your existing desktop or mobile device, eliminating the need for multiple devices to manage your personal and work life.
Yes, you can request a number port here.