Provide intelligent self-service that wows customers, frees up agents, and is easy to manage - all thanks to Zoom’s intuitive, AI-first platform.
Transform self-service with Zoom Virtual Agent
Fast and accurate self-service experiences for your customers
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The right answers, right nowOur conversational AI chatbot quickly guides users to accurate answers, reducing the burden on your team.
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Better understanding, higher accuracy
Zoom Virtual Agent's natural language processing and retrieval augmented generation (RAG) engine intelligently detects customer intents and provides the best possible resolution.
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Always on
Deliver consistent and seamless service across a host of service channels - web, mobile, and social - in multiple languages, 24/7.
Handle complex customer inquiries with ease
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Multi-intent resolutionHandle more complex, multi-intent customer inquiries by integrating conversation history and contextual understanding.
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Provide a personal touch
Easily create customized flows and messages for unique segments based on their profile or data attributes.
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Keep things moving without repetition
Guide users to the correct channel or support agent, along with the conversation context when needed.
Generate insights and improve efficiency in your contact center
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Self-service that solves more queries
Provide an efficient, low-cost self-service channel with a human touch.
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No engineers required
Customization and maintenance are made faster and easier with the help of Zoom’s familiar user and admin-friendly design and low/no-code interfaces.
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Actionable analytics at your fingertips
Real-time insights go beyond basic reporting to help you identify customer issues fast and improve your product and support operations.
