The latest from the Zoom blog

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.