Read more about the 2024 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom’s recent recognition as a Customers’ Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer for UCaaS report.
5 min read
Updated on January 21, 2025
Published on October 10, 2024
Evaluating technology solutions can be a challenge for IT departments, especially when it comes to unified communications as a service (UCaaS) providers. They need to consider several factors such as reliability, ease of deployment, integrations, and AI capabilities, just to name a few.
With all of these things to consider, it's no wonder IT pros turn to Gartner® to help them make important buying decisions. We’re proud to share a few recent recognitions Zoom received from Gartner, including the 2024 Gartner Magic Quadrant™ for UCaaS, Worldwide report and the 2024 Gartner Peer Insights™ Voice of the Customer for UCaaS report.
For the fifth year in a row, Zoom is a Leader in the 2024 Gartner Magic Quadrant for UCaaS, Worldwide. We’re proud to be recognized by Gartner as we feel it reflects our ongoing dedication to the innovation of our UCaaS offerings, which include Zoom AI Companion, Team Chat, Phone, Meetings, and Contact Center.
We believe the Gartner Magic Quadrant™ report is a valuable resource for IT leaders. The report provides insight into enterprise technology providers like unified communications within specific markets and measures providers based on their completeness of vision and ability to execute.
It’s an honor to be included as a Leader in the Magic Quadrant for UCaaS, Worldwide for the fifth time. Over the past year, we launched several new product offerings, including Zoom Workplace, our AI-first work platform with AI Companion, and Zoom Docs, our AI-first collaborative docs solution. We also celebrated the one-year anniversary of Zoom AI Companion, having expanded its capabilities significantly since its launch in 2023. Our commitment to delivering happiness to our customers has never been stronger, and we believe our recognition as a Leader is a testament to our ability to listen to customers, move quickly, and develop innovative solutions to help them collaborate better.
We invite you to read the entire 2024 Gartner Magic Quadrant for UCaaS, Worldwide report and learn why we’ve been named a Leader among UCaaS providers.
Previous years Zoom was included in the Gartner Magic Quadrant include:
We also recently announced Zoom’s recognition as a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Unified Communications as a Service (UCaaS) report. According to Gartner, vendors recognized by customers as a Customers’ Choice meet or exceed the market average for Overall Experience and User Interest and Adoption.
We believe our value of caring for our customers makes this recognition particularly meaningful, and we feel Zoom’s placement in the upper-right quadrant of this report highlights our position as a trusted and preferred provider in the UCaaS market. We believe this recognition underscores our commitment to delivering outstanding user satisfaction, innovative product capabilities, and exceptional support — key factors for IT decision-makers when choosing a UCaaS provider.
Read a complimentary copy of the 2024 Gartner® Peer Insights™ Voice of the Customer for UCaaS report.
With hybrid and flexible work increasingly becoming the norm, effective collaboration tools are key to an organization’s success. This is especially true for large and multinational enterprises. Zoom Workplace was designed to meet the needs of collaborative teams, and we’re proud to be recognized for the following use cases in the 2024 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS) report:
Zoom ranked #1 in three out of six use cases in the Critical Capabilities report:
Zoom was also recognized with the highest score in the following four out of ten critical capabilities in the Critical Capabilities report:
To learn more about our AI-first work platform, check out the Zoom Workplace page.
Source:
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Pankil Sheth, Rafael Benitez, Megan Fernandez, Christopher Trueman, 7 October 2024.
Gartner, Critical Capabilities for Unified Communications as a Service, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 11 October 2024.
Disclaimer:
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here with permission. PEER INSIGHTS is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here with permission. All rights reserved. The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings: and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
*This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zoom. All rights reserved.
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