Read more about the 2025 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.
5 min read
Updated on September 26, 2025
Published on October 10, 2024
When organizations rely on seamless, secure, and intelligent communication, having a trusted UCaaS partner is essential. That’s why we feel many IT decision-makers look to the Gartner annual Magic Quadrant as a trusted benchmark for evaluating providers.
We’re proud to share that in 2025, Zoom has once again been recognized as a Leader in the Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide. We feel this recognition reflects our ongoing dedication to the innovation of our UCaaS offerings, which include Zoom AI Companion, Team Chat, Phone, Meetings, and Contact Center. To us, this recognition highlights our continued commitment to innovation, reliability, and delivering a platform that empowers businesses to connect, collaborate, and get more done.
For the sixth year in a row, Zoom is a Leader in the 2025 Gartner Magic Quadrant for UCaaS, Worldwide. We’re proud to be recognized once again, as we believe it reflects our continued dedication to delivering a unified communication platform that helps organizations connect, collaborate, and get more done. Our UCaaS offerings include Zoom AI Companion, Team Chat, Phone, Meetings, and Contact Center, all designed to empower businesses of all sizes—particularly large organizations and those in government, education, healthcare, and financial services.
The Gartner Magic Quadrant™ remains a valuable resource for IT leaders, offering insights into enterprise technology providers based on their Completeness of Vision and Ability to Execute within the unified communications market.
In the past year, we’ve introduced several enhancements to meet the evolving needs of our customers, including our Custom AI Companion add-on with agentic AI capabilities that automate tasks, expanded integration with platforms like Microsoft Teams, and purpose-built vertical solutions across industries (Zoom Workplace for Clinicians and Zoom Workplace for Frontline). These innovations, together with our continued focus on security, privacy, and compliance, reflect our commitment to helping organizations collaborate smarter and more efficiently.
We invite you to explore the full 2025 Gartner Magic Quadrant for UCaaS, Worldwide report to see why Zoom continues to be recognized as a Leader among UCaaS providers.
Previous years Zoom was included in the Gartner Magic Quadrant include:
Source:
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 22 September 2025.
Disclaimer:
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
8 min read
Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout.
5 min read
See how Zoom Workplace, your AI-powered collaboration platform, can help you be more productive throughout your workday.
7 min read
Get to know Zoom Docs with AI Companion — follow our tips for creating collaborative docs using meeting summaries and transcripts, templates, and more.
