Zoom Workplace is here! Reimagine teamwork with your AI-powered collaboration platform

Dispersed teams and disconnected collaboration tools have created unwanted complexity in the workplace — in the form of more meetings, siloed communication channels, and information overload. Businesses need to reimagine how their teams communicate and collaborate, and we’re here to meet that need with Zoom Workplace.

Zoom Workplace is our new, AI-powered collaboration platform designed to help your organization reimagine teamwork by streamlining communications, increasing employee engagement, optimizing in-person time, and improving productivity across flexible work. It’s everything you trust and love about Zoom’s core communications products, combined with our employee engagement, spaces, and productivity solutions, all within the Zoom experience, with AI woven throughout. 

Zoom Workplace elevates the experience with Zoom AI Companion seamlessly included at no additional cost*, enabling your employees to be more productive, collaborate better, enhance their skills, and unlock time savings — without you having to pay a premium for generative AI or needing to pick who gets generative AI superpowers. 

As an open platform, Zoom Workplace enables choice and empowers customers to create seamless experiences with our APIs, SDKs, and over 2,500 integrations in the Zoom App Marketplace, including integrations with Microsoft, Google, and others. 

Get to know the new Zoom Workplace and see how it can make your workday work better for you.

What if you could combine the separate communication and collaboration tools you use throughout your workday, on a single platform? That’s the power of Zoom Workplace. It consolidates the disparate apps you use in a day, helping to create productivity gains and reduce silos by unifying how you collaborate, communicate, and share information fluidly across chat, phone, video, email, and more. 

If you’re familiar with the Zoom desktop app, you will notice the new Zoom Workplace name throughout the app, and many new enhancements that are now available:

• Simplified navigation: We’ve simplified the navigation bar at the top to make it easier for you to organize and find the tabs you use most often. You can drag and drop tabs into the order you prefer. 
• Combined meetings and calendar view: If you want a more connected view between your calendar and meetings, you can combine them into one tab with a traditional calendar and a new agenda view. Go to your online account settings to enable this.
• New color themes: You can choose from new color themes to suit your mood or opt for Zoom’s classic dark or light themes (in your desktop app settings).
• Customizable meeting toolbar: In meetings, you’ll see a simplified toolbar where you can turn on AI Companion, share your screen and documents, and find host tools. You can customize the toolbar by dragging and dropping items (including from the “More” menu) into place.
• Multi-speaker view: Also in meetings, you have the option to turn on a new multi-speaker view, which highlights people who are actively speaking in the meeting. Go to “Views” in the top right corner of the meeting window to activate it in meetings with more than five participants.

 

Whatever you choose, Zoom Workplace puts you in charge of your experience, letting you work the way you work best.  

Zoom Workplace is powered by Zoom AI Companion, an AI assistant that helps you supercharge your productivity throughout your workday with high-quality, accurate results. According to a GigaOm study commissioned by Zoom (published March 26, 2024), AI Companion transcription performed at 95% accuracy, and in in-meeting questions scenarios, AI Companion delivered results that were four times faster than ChatGPT-4 web. 

AI Companion summarizes meetings and chat threads to help you stay updated, helps you brainstorm ideas on whiteboards for stronger team collaboration, and composes chats and email drafts in a few seconds. AI Companion’s federated approach to AI is designed to enhance the quality of your work and give you time back in your busy day. With our newly announced Zoom Phone capabilities, you can be more productive during and after phone calls with post-call summaries, voice mail prioritization, task extraction, and more. 

Coming soon, Ask AI Companion is a new capability that will be included with AI Companion. Ask AI Companion will be able to gather, synthesize, and share critical information from multiple sources across the Zoom platform and from select third-party applications. Ask AI Companion will also be able to complete routine tasks on your behalf, like creating meeting preparation materials with relevant content such as meeting summaries and chat threads, drafting agendas, and brainstorming ideas. Ask AI Companion will be available throughout Zoom Workplace, so your AI-powered digital assistant is always at your fingertips, helping to elevate your performance and free up your schedule.

A lot of our workdays revolve around meetings — preparing for, attending, and acting on the decisions made in them. As part of Zoom Workplace, you can combine your calendar and meetings into one streamlined tab that helps you easily share information and collaborate before and after meetings.

• Before meetings, you can attach pre-meeting materials and agendas and chat with attendees from the meeting card. No more hunting for your agenda before the meeting starts! And with Ask AI Companion, you will soon be able to have help preparing for the meeting as well.
• During meetings, you can access, share, and collaborate on pre-attached materials or access documents from third-party apps, even if they are not attached to the meeting invite. To help make document collaboration across Zoom, Microsoft, and Google more seamless, we’ve introduced new co-editing and permission management capabilities for Microsoft OneDrive and Google Drive assets so you don’t have to waste additional time giving everyone access to documents. Coming soon, you’ll be able to share multiple screens and collaborate on different documents, whiteboards, and notes at the same time. 
• After meetings, you don’t need to look around in different places for the recordings or files that might have been shared by attendees. You can access recordings, continue the conversation outside of the meeting thanks to continuous meeting chat, invite additional participants to view the recording, and access shared content — everything you need, all in one spot. In the future, you’ll be able to use Ask AI Companion to help you find important information too.

Zoom Workplace helps streamline everything you need to do your best work, and with Team Chat as your centralized home for asynchronous communication, you can say goodbye to hunting for documents and chats across multiple tools and meeting notes. We believe that everyone should have access to the best collaboration tools, which is why Team Chat is included in Zoom Workplace at no additional cost. And it continues to expand its value. 

New Team Chat tabs can help you stay organized by keeping channel-related assets like links, whiteboards, and resources in a single view. You can even collaborate on the assets and chat at the same time. 

Shared spaces in Team Chat lets you create a grouping of channels to better organize conversations and share those groupings with relevant team members. 

With our upcoming workflow automation capability, you’ll be able to help improve your team’s productivity by automating Team Chat workflows across Zoom, third-party apps, and internal business applications. Workflows can be configured to follow sequential and conditional logic to automate complex and redundant tasks like scheduling a recurring message, moving through approval flows, and welcoming a new user to the chat channel. 

Effective collaboration isn’t just about having the right tools in place to stay connected. It’s also about employee relationships and trust — in each other and in the organization as a whole. 

Our employee engagement solution, Workvivo, is integrated with Zoom Workplace, making it easy for your organization to create a sense of belonging and engagement through shoutouts, team spaces, and employee surveys. Coming soon, we'll be integrating Workvivo even more seamlessly with Zoom by offering Workvivo TV for Zoom Rooms so you can instantly broadcast important updates, news, and events to your workforce with Zoom-certified devices for Zoom Rooms.  

With Workvivo's intranet platform, teams and leaders can keep employees informed through company or group-wide messages and spaces where employees can easily find the information and resources they need, contributing to more open, transparent communications.

We’re all figuring out how to navigate flexible work and make the in-office experience worthwhile for employees. A 2024 Harvard Business Review article reported that 60% of employees felt the costs — financial, time, and energy — associated with going into an office daily outweighed the benefits of in-office time. Organizations can’t rely on outdated setups to keep employees engaged and productive in the office.

Zoom Workplace has a Workspaces tab to help employees optimize their in-person time and collaborate better with those outside the office. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab.

Zoom Rooms help optimize your different spaces for hybrid meetings. With our new companion Zoom Rooms, you’ll be able to easily pair a Zoom Rooms for Touch device with a Zoom Room and use additional inputs like the camera from the companion device for added functionality. 

AI-powered capabilities like intelligent director help make meetings more inclusive by allowing remote attendees to see and engage with their in-person colleagues. Coming soon, smart name tags will make it easier to connect by allowing other meeting participants to see your name when you're in a Zoom Room. These features enable better collaboration and connection between remote employees and in-office meeting participants.

Zoom One is now Zoom Workplace — simply update your Zoom desktop app to the latest version (6.0 or higher). Check out our plans and pricing page for more info. 

Want to learn more about Zoom Workplace? Join our webinar for a walkthrough to see our latest innovations in action — and learn how it can help your teams reimagine communication and collaboration.

Editor’s note: This blog was originally published on March 25, 2024, and was edited on April 15, 2024, to reflect the current availability of Zoom Workplace features.

*Note: Included at no additional cost with the paid services assigned to Zoom accounts. AI Companion may not be available for all regions and industry verticals.

**Newly announced products and features are expected to roll out over April and May. Some features and products may not be available for all regions and industry verticals at launch.