
When you weigh why first impressions are important, remember how quickly they occur. Research has shown it can take as little as a tenth of a second to cement a first impression. That means it’s critical to plan for those initial moments and do your best to make an amazing first impression. This is how to make a good impression when you meet someone face-to-face:
- Speak slowly and clearly
- Be conscious of body language
- Be courteous
- Avoid interruptions
- Listen actively
- Make eye contact
These tips go a long way toward reliably winning over customers in person. But there’s a lot of other ground to cover that can make a stronger and even longer-lasting impression, whether you’re meeting in person or in a digital landscape.
After all, a customer’s first impression of a company might form when they visit the company’s website. In industries like healthcare, for example, many consumers do online searches before settling on a provider. Online shoppers search for better deals, free shipping, or the look and feel of a brand that resonates with their values. They use websites, ads, and other customer reviews to inform their decisions.
Your customer might already have exposure to the competition, too. This means you need to give the same level of attention to every element of your company that is customer-facing, just like you would with a customer who is interacting with you in person.
Here are a few psychological reasons that impressions matter, so being thorough is critical to portraying your business how you want your customers to perceive it.
The halo effect

One of the reasons first impressions are important is that people tend to make generalizations based on them. So, a positive first impression is a fundamental step in making the halo effect work in your favor. The halo effect is a cognitive bias in which people see one good trait in another person and then make additional positive judgments about the person as a result.
The halo effect means that making a good first impression can help you build positive momentum to create a good relationship and maintain it from that point onward. Customers will often generalize other positive traits in your company as a result of that first interaction.
But there is a negative companion to the halo effect, too — the fundamental attribution error.
The fundamental attribution error
The fundamental attribution error describes the phenomenon in which people attribute intent to the actions of another and use that attribution to make generalizations about the other person’s personality.
For example, if a customer visits a store on a day when the customer service desk happens to be very busy, and they have to wait for a while, they might assume that they’re not a priority for your business.
And they can easily extend their fundamental attribution error to your entire company just because they assume having long wait times means your company doesn’t care about its customers. They have the evidence through their own experience to support their assumption.
It’s further proof of why first impressions are important: Negative first impressions can be difficult to overcome.