3 min read
Updated on July 26, 2022
Published on July 26, 2022
Brendan Ittelson is the Chief Ecosystem Officer leading Zoom’s developer ecosystem. Brendan joined Zoom in 2015 and led Zoom’s global customer support before taking the CTO role in 2020. Prior to Zoom, Brendan worked as both a contractor and a Department of Defense civilian employee in the federal sector, creating, implementing, and supporting various global identity management systems. After leaving the DoD, Brendan transitioned to the financial sector and joined a FinTech startup, Dynamics Inc, where he served as VP of Special Operations. In that role, he combined his business and technology background on special projects, including helping to revolutionize payments without disrupting the way payment systems work. Brendan holds a bachelor’s degree in Business Administration from the University of Oregon and a certificate in Identity Management from the Naval Postgraduate School.
Did you know that ServiceNow and Zoom offer integrations that help you better manage your IT service management (ITSM) environments? With the new Zoom Phone for ServiceNow integration, ServiceNow users and agents can make phone calls directly within their instances and workflows to streamline task resolution.
From help desk to incident management to employee experience, integrating Zoom and ServiceNow can help streamline workflows, simplify IT support, and reduce the time to resolution for incidents. Here’s more on how you can better support users and customers with this integration.
The ServiceNow for Zoom Phone app allows you to use the Zoom client to make phone calls within ServiceNow. Enjoy high call quality and enterprise-grade security provided by Zoom while agents leverage additional features within the Zoom client, including:
“The right technology is essential to better customer experiences and setting service agents up for success. Slow turnaround times and inconsistent, impersonal experiences can have a lasting impact on customer retention. The Zoom Phone integration improves the customer experience and increases agents' productivity by allowing them to click to call, view call history, and quickly log calls all within the Now Platform," said Matt Schvimmer, SVP Product & Service Operations at ServiceNow. "The integration has also delivered faster turnaround times for customers to speak to a live agent. The results are an efficient, seamless, and personalized employee and customer experiences that help create lasting loyalty and increase organizations’ productivity.”
Join us on August 3, 2022 for our webinar, Unlock the Potential of ServiceNow with Zoom Phone. Learn how ServiceNow and Zoom are partnering to deliver world-class call quality for users and agents while streamlining your day-to-day workflows.
The session will:
Join the live session to learn how to make the most of ServiceNow.
If you’re ready to get started using Zoom Phone for ServiceNow, confirm you meet these prerequisites:
Once the prerequisites are met, you can add the ServiceNow with Phone app in four simple steps:
Learn how to configure the integration in Zoom, configure Click to Dial, and more in this documentation.
Interested in learning about all the possibilities available by using Zoom Phone for ServiceNow? Join us on August 3, 2022 for our webinar, Unlock the Potential of ServiceNow with Zoom Phone.
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