Why our UCaaS platform continues to delight and receive high honors from global research firm

Delivering happiness isn't just a catchphrase at Zoom; it's a core tenet of our culture and part of our AI-first strategy. This makes it incredibly exciting to announce that our UCaaS collaboration platform, Zoom Workplace, was named a Leader in The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025.

We believe our placement as a leader reflects our dedication to delivering an exceptional experience for our customers and users. Our all-in-one, AI-first open solution enables customers to communicate and collaborate with ease. It stands out for its dependability, seamless integration, and valuable AI use cases. What's more, we were the only leader recognized for above-average customer feedback, highlighting our commitment to customer happiness.

Check out the full report here. 

The report further illustrates our drive for excellence for us by giving Zoom the highest possible scores in 16 criteria, including:

• meeting experience

• AI assistant

• chat intelligence

• chat automation

• collaboration organization and unification

• vertical and department features

• meeting hardware support

• hybrid support and resiliency

• phone hardware support and services

• CCaaS

• platform experience

• security and data protection

• scale and geography

We know evaluating UCaaS vendors can be challenging, with so many reputable providers to choose from. That's why respected reports like The Forrester Wave™ are essential to help you make informed technology investments. If you're migrating from a legacy solution or expanding your tech stack as your business scales, here are a few reasons we believe Zoom Workplace stood out as a leader: proven reliability, cost-effective AI, and an enterprise-ready easy-to-use platform.

Meaningful connections rooted in strategy  

For us, meetings are more than just a communication tool. They provide opportunities for our customers to build meaningful connections across distributed workforces through AI-enabled features. The Forrester report states:

Robust capabilities augment the meeting experience

Remote collaboration is harder with unreliable software, service interruptions, and multiple apps that create the dreaded toggle tax. Zoom Workplace minimizes this friction through a reliable, all-in-one offering with Zoom AI Companion. To make meetings seamless, we redesigned the entire meeting experience from beginning to end, giving users tools like Zoom Docs for pre-meeting agenda templates, Zoom Whiteboard for live brainstorming, and post-event AI summaries that eliminate the need for note-taking. Because of this, we're proud to hear our customers say, "Zoom just works." We believe this ease of use is further reflected in the report, citing:

For the millions of people who rely on Zoom daily, we believe this recognition shows what you already know: Zoom is a platform designed with your productivity and enjoyment in mind. 

• Zoom Workplace's seamless experience reduces friction in your workday, from instant meeting access, to AI-first summaries that capture key decisions and next steps.

• Zoom AI Companion provides meeting summaries, organized next-steps, and real-time insights, working quietly to make your work life easier.

• We also bolster dependable quality. When you join a meeting, make a phone call, send a message, or join from a conference room, it all just works. We believe the report's recognition confirms our desire to provide a reliable platform that meets the highest industry standards. 

As we continue to evolve Zoom Workplace with new features and capabilities, we're confident you'll uncover new opportunities to increase your productivity and win back your work day. 

Check out The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025 to learn more about our AI-first work platform and see why the report says: 

"Zoom best suits enterprise organizations trying to find an easy-to-use communication platform, experiment with new ways of collaboration, and embed automation into daily work." 

*Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.