One solution for unified communications: Zoom

Unify your voice, meetings, and chat into one simple solution with Zoom. Zoom’s UCaaS platform gives your team the flexibility to communicate and collaborate wherever you want, however you need.

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Understanding unified communications and UCaaS

When you have separate platforms for video conferencing, enterprise chat, document collaboration, and file sharing, and a portfolio of cloud-based or on-premises phone systems, managing your business communications can be complicated and costly.

Unified communications (UC) solves the challenge of juggling multiple tools by combining business communications solutions on one streamlined platform. When that platform is cloud-based, it’s known as unified communications as a service (UCaaS), and offers greater flexibility, reliability, and scalability.

Zoom combines VoIP phone service, video conferencing, messaging, file sharing, and more into a single AI-first work platform. With UCaaS from Zoom, you’ll spend less time managing different systems and contracts and more time improving productivity, enhancing team collaboration, and getting work done.

Explore Zoom’s unified communications products

Zoom Workplace, our AI-first work platform for UCaaS, combines phone, video, messaging, and more into one seamless solution.

Meetings

Zoom Meetings offers best-in-class video and audio, calendar integration, built-in tools for collaboration, and a simplified user experience to help teams meet with ease.

Instant messaging

Zoom Team Chat provides a central place for teams to message each other, schedule or jump into ad-hoc meetings and phone calls, share files, and keep track of tasks.

Phone

Zoom Phone is a cloud phone system that lets you make and receive calls from your desktop or mobile devices. With the touch of a button, you can also elevate any call to video.

Conference room video

Zoom Rooms simplifies hybrid workforce collaboration. Tightly woven into Zoom Workplace, it simplifies room booking, offers one-touch meeting start, and makes sharing screen content easy for meeting hosts and participants.

AI-first capabilities

Zoom AI Companion* is an agentic AI solution built directly into the Zoom platform. It’s designed to empower you and your team to be more productive and do your best work across every Zoom Workplace app.

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Why choose Zoom for unified communications

Zoom’s versatile platform lets you transition between voice calling, video conferencing, chat, and more.

Zoom’s cloud-based tools and easy access to online account management provide flexibility to scale.

Zoom’s UCaaS tools can help simplify your tech stack, reduce expenses, and provide transparent pricing with one monthly invoice. Explore plans and pricing.

Zoom is named a leader in Gartner Magic Quadrant™ for UCaaS

Gartner®, a leading research and advisory firm, named Zoom a Leader in the 2024 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide™ for the fifth year in a row. Read the report.

An AI-first collaboration platform that transforms the way teams work
Seamless integration with preferred business apps for great flexibility
Supports flexible work across hybrid and mobile environments

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Benefits of unified communications with Zoom

Unite distributed teams

Connect your remote workforce seamlessly with unified communications that bridge geographical gaps and empower collaboration. By implementing UCaaS with Zoom, your organization can support distributed teams through high-quality video experiences that adapt to network conditions while enabling mobile functionality for meetings, phone calls, and chat, helping your workforce stay connected and productive no matter where they work.

Improve collaboration and efficiency

By providing a single, intuitive app that combines chat, phone, and video meetings, your team has the freedom to choose their preferred communication method and easily transition between channels — whether starting with an instant message, escalating to a voice call, or launching a video conference. This versatile approach supports efficiency while giving your workforce the tools they need to communicate effectively.

Maintain agility and flexibility

Cloud communications provide businesses with the agility to adapt in evolving market environments. Through Zoom, organizations can seamlessly manage employee onboarding and offboarding by adding or removing them, adjust plans with a few clicks, and enable staff to transition between office and remote work without any disruption.

Expand global business reach

Zoom Phone provides local telephony service across 49 countries, with flexible metered and unlimited calling plans that let you communicate with customers, partners, and vendors worldwide. This helps you build stronger international relationships while maintaining a local presence in key markets.

Gain reliability and security of the cloud

With Zoom's cloud infrastructure, your business benefits from enterprise-grade reliability and security. Our globally distributed network of co-located data centers helps ensure consistent uptime and performance while protecting your communications with industry-standard encryption, giving you peace of mind that your business operations will remain secure and uninterrupted.

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