Analytics and reporting

Data that drives better service

Unlock insights faster with Zoom Contact Center's powerful dashboards — turn data
into decisions that skyrocket customer satisfaction.

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Access omnichannel, out-of-the-box dashboards

Gain visibility into customer interactions across channels with customizable dashboards that empower your team to monitor key metrics and take action when it matters most.

Track key performance indicators for better CX

Quickly identify gaps, make smarter decisions, and deliver faster resolutions that customers love by monitoring critical metrics with role-based dashboards that spotlight handle time, service level, and CSAT. Get complete visibility into customer interactions across channels with both real-time and historical data.

Drive smart decisions with live metrics

Reduce wait times, optimize staffing, and enhance customer satisfaction across interactions with dashboards that give you real-time visibility into queue and agent metrics.

Spot trouble in seconds

Real-time alerts flag issues — drill down to identify areas needing attention, view real-time call metrics, and quickly take action to prevent customer frustration and lost revenue.

Connect data for deeper business analytics

Connect Contact Center with your BI tools through APIs or export reports. Data-driven insights transform customer interactions into powerful business decisions — enhancing service quality, personalizing experiences, and boosting satisfaction and loyalty in one strategic move.