Employee empowerment

Empower your team to work smarter and deliver better service

With Zoom Contact Center, AI-guided responses, insights, and real-time support
help agents resolve issues faster, keep supervisors informed, and prevent burnout,
so every interaction counts.

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Resolve issues with fast access to knowledge

Give agents the confidence and resources to resolve customer issues faster. AI Expert Assist listens, learns, and suggests the right responses, resources, and next steps — in real time, at your agents' fingertips.

Improve service efficiency with actionable insights

Give supervisors real-time visibility into virtual and expert-led engagements with supervisor dashboards. Monitor live transcripts, customer sentiment, and CSAT data during interactions, while AI flags critical issues — easily accessible tools let supervisors know when to take over or reassign conversations as needed.

Proactively prevent agent burnout

AI-generated smart break suggestions for agents during high-stress moments help prevent burnout, boost wellbeing, reduce turnover, and maintain quality service — monitored automatically by AI, and based on admin-defined rules.