If lack of data and manual note taking are slowing your sales teams down, Zoom Revenue Accelerator call recording software with conversation analytics can help reps save time and close more deals.
Call recording software allows you to go back and review conversations. But some call recording solutions, like Zoom Revenue Accelerator, can do more than just record calls. It uses conversation intelligence, a subset of AI, to provide analytics that can help you:
It’s easy to go back to the recording and take action on next steps that were promised, or make a note of customer preferences mentioned.
If a rep is struggling with their delivery or handling objections, reviewing the recording will allow you to flag those issues and address them.
AI-generated meeting summaries highlight the most important parts of the call, plus searchable meeting transcripts allow you to see exactly what was said.
Use recordings of the most successful calls as part of training and enablement so all reps can benefit from seeing what works.
Metrics from sales call recordings can help your teams understand trends related to deal wins and losses, and act on those insights.
Revisit the recording to hear firsthand what prospects are saying about your competitors, their timeline for making a decision, and their objections.
Conversation intelligence analyzes data from video and phone call recordings to provide helpful insights. A conversation intelligence solution like Zoom Revenue Accelerator can:
Set up automatic call recording for every video meeting and business phone call.
Analyze the audio transcript to provide a meeting summary and next steps to take.
Create “smart chapters” based on the conversation topics for easier navigation.
Identify when and how often certain keywords, like your competitors’ names, are mentioned in the call recording.
View data over time so you can uncover trends and areas of improvement related to your deals process and reps’ conversations.
If you want to give your sales team the ability to record calls and video meetings, Zoom Revenue Accelerator can help. Our call recording software has the features your reps need to easily replay and reference their sales calls.
Voice-to-text audio transcription allows you to quickly search for keywords or see what was said by a particular person during the call.
Call recording apps that integrate with your CRM solution can automatically attach call recordings to customer accounts so you can quickly find what you need.
Create clips of call recordings that you can use for training sales reps, or send clips from a meeting to product specialists, leaders, or other stakeholders to get their feedback.
With Zoom Revenue Accelerator, you can go even deeper into call recordings than just replaying your phone call or video meeting. These features help you surface valuable insights from the conversation your reps are having:
Indicators allow you to define specific phrases or topics to track, like pricing or competitor names. Get notified when these words come up in conversations, track mentions over time and at each stage of the deal, and see what percentage of deals won or lost contain indicators.
Measure how your reps are engaging with customers and prospects in conversations with metrics like talk-listen ratio, talking speed, and patience. Use this data to coach reps who may need improvement with their delivery.
Combine deal data from your CRM with meeting metrics to analyze deal patterns, like the average length of a meeting at every stage, and the number of meetings that are most effective for closing a deal.
