Share insights, escalate issues, and stay aligned with your customer journey — all within one AI-first chat platform.
Customer experience
Break down silos. Boost customer support.
Get expert help fast, without adding another tool
When agents need help from product, engineering, or ops, they can quickly message in Zoom Team Chat — no hold music or extra tools.
Use shared chat channels to keep agents aligned across queues
Automatically create dedicated Team Chat spaces for each support queue — so agents handling the same issues can swap solutions, flag patterns, and support each other in real time.
“Team Chat is instantaneous. In five chats we can solve a problem that would have once required 20 emails. So we’ve experienced a new level of efficiency.”
Chris Blackstone
Director, Digital Workplace and End User Computing, Convera
Resources
Learn how to actually get more done
Get Team Chat support Get Team Chat support-
10 time-saving productivity tips
Find out how to automate common workflows in Zoom Workplace with AI Companion and Workflow Automation.
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12 prioritization techniques to take back your workday
Master your schedule with smart task prioritization.
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8 channels for collaboration
Learn how to unify your internal collaboration strategy by finding the right mix of communication channels.
Get your teams connected with Team Chat
*Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.