IT
IT

Simplify IT. Speed up support.

Take pressure off IT with Team Chat: One secure platform that combines a familiar interface, built-in AI, and automated workflows.

Get started Contact sales
Flex
PerfectQuote
Viewrail
ExxonMobil
Sage
Werner
Flex
PerfectQuote
Viewrail
ExxonMobil
Sage
Werner
Use Case Feature
Streamline support with chat that routes issues automatically

Streamline support with chat that routes issues automatically

Use Team Chat as your IT help desk by integrating with Zoom Virtual Agent. If someone messages your designated IT channel with a device issue, they’ll instantly get routed to the right person or Zoom Virtual Agent, which carries context from past interactions — no extra tools, manual handoffs, or annoying wait times.

Resolve incidents faster with automated workflows

Resolve incidents faster with automated workflows

System outage? No problem — use Workflow Automation to configure an incoming webhook, and a Jira ticket and Team Chat channel will be created automatically, pulling in the right people to resolve the issue.

 

And with ServiceNow notifications in chat, you’ll get real-time ticket updates and incident alerts so you can stay ahead and respond faster without the app-switching.

Cut down repeat questions with instant emoji-triggered replies

Cut down repeat questions with instant emoji-triggered replies

Getting the same questions over and over? Set up Workflow Automation so that when you reply to a chat with a specific emoji, Team Chat automatically sends the right FAQ link or connects that person to the right IT admin. No extra work required.

Flex

“Working in a global company, having this instant communication is key to keeping the conversation going. We can reach all users from all departments from any location. You can have your one-on-one chats, group channels, integration with bots. The range of possibilities is huge.”

Sergio Dammroze

Director, Collaborative Solutions, Flex

Resources
Resources

Learn how to actually get more done

Get Team Chat support
  1. 10 time-saving productivity tips

    10 time-saving productivity tips

    Find out how to automate common workflows in Zoom Workplace with AI Companion and Workflow Automation.
  2. 12 prioritization techniques to take back your workday

    12 prioritization techniques to take back your workday

    Master your schedule with smart task prioritization.
  3. 8 channels for collaboration

    8 channels for collaboration

    Learn how to unify your internal collaboration strategy by finding the right mix of communication channels.

Get your teams connected with Team Chat

Get started
Contact sales

*Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.