Call Handling Panel
An always-on awareness panel helps your front office and help desk staff handle call volume along with a rich contact presence directory for rapid transfers
All of the VoIP phone features you need
Zoom Phone Calling Features
Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
Zoom Mobile and Desktop App
A single, unified platform for Meetings, Phone, and Team Chat on Windows, Apple MacOS, Apple iOS and Google Android devices
Desk Phone Support
Compatibility with a variety of desk phones from leading manufacturers
Call Transfer
Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere
Call Forwarding
Manage personal call handling rules to redirect calls to internal users and external phone numbers
Voicemail
Voicemail transcription and notification allows you to easily manage voice messages from any device
Call Recording
On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations
Salesforce Integration
Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging
Call Blocking
End users can manage personal call blacks lists to automatically block unwanted calls
Call Delegation
Assign administrative assistants the privilege to make and receive calls on behalf of executives
Call Hold
Easily place and retrieve calls on-hold from Zoom apps and supported deskphones
Elevate to Meeting
Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join
Listen (Monitor)
Allows a user to silently monitor a call, such as an assistant taking notes for an executive
Whisper
Allows a user to speak privately to the person they are silently monitoring
Barge
A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation
Takeover
A supervisor who is monitoring can enter the call and take over the conversation
Call Park
Place a call in park and retrieve it from another Zoom Phone endpoint
Presence
See when a contact is available before calling or transferring a call to them
Shared Line
A delegate can place a call on hold for a manager to to visually recognize and retrieve
Shared Line Groups
Provide member endpoints with access to the group’s direct phone number and voicemail
Business Application Integration
Natively integrate a variety of business applications to enhance your employee and customer engagement experiences
Slack Integration
Make calls directly from the Slack user interface
Zoom Phone Administration
Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful administrator portal
Calling Plans
Mix and match unlimited and metered calling plans as needed
Bring Your Own Carrier
Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud
Phone Number Porting
Procure new and/or migrate phone numbers from your existing service provider
Device Management
Assign, provision, and manage standard deskphone devices from the Zoom Admin portal
Global Call Routing
Setup and manage business hours, after hours, and follow-the-sun call routing
Auto Attendants
Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail
Call Queues
Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules
Contact Center Integration
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex
Music on Hold
Customize the listening experience for your callers patiently waiting on-hold
Call Logs
Track your inbound and outbound calls. View caller name, number, and call duration with timestamps
Quality Dashboards
Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues
Emergency Calling
Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules
Single Sign-On
Use popular SSO solutions to provide secure, easy access to Zoom
Advanced Analytics
Monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues
Zoom Phone Local Survivability
Business continuity even when your internet connectivity to the cloud is disrupted. Enable local survivability with essential calling capabilities with the Zoom Node appliance on-premises
Zoom Phone Power Pack
Analytics and Reporting
Wallboards, and real-time and historical reports for data-driven insights help with SLAs on call handling and proper staffing
Team SMS
Group SMS & MMS into your call queues & auto receptionist enable you to connect with your traditional callers in modern ways
