Zoom for Clinics

Seamless patient experiences starts with connected teams

Clinics often juggle packed schedules and patient calls with small teams. Zoom brings patients and care teams onto one platform, keeping appointments on time and staff in sync so everyone can focus on care, not tech.

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Seamless patient experiences starts with connected teams

Always reachable

Make a busy front desk more productive. Our AI-first phone system keeps intake moving so patients reach the right person quickly — and providers stay on schedule.

Paperwork without the work

Document patient visits with AI-generated summaries, follow-ups, and prep instructions. Zoom AI Companion saves staff time, allowing clinicians to stay focused on care.

One platform for every visit

Calls, telehealth, and team coordination all run in one place. Staff can work without juggling apps, and patients get a consistent experience across locations.

Use cases

Support patients and staff with
streamlined communications

Keep adjustments on time

Patients call to reschedule mid-day. Front desk routes the call in a click, attaching a Zoom Scheduler link. The slot is rebooked instantly, handoffs stay clean, and the provider stays on schedule.

Key features

Solutions built for busy stores

Zoom Workplace

Run telehealth consults, care-team huddles, and staff updates in a single app. Meetings, Phone, and Team Chat all work together in Zoom Workplace, so providers and staff don’t waste time switching between tools.
Zoom Phone

Provide your clinic with a phone system that works throughout your facility and has a reliable 99.999% uptime SLA. Staff can answer from compatible desk phones, laptops, or mobile devices, keeping communication consistent and dependable for patients.
Power Pack*

Built for busy front desks, the Zoom Phone Power Pack add-on helps keep calls organized with queues, shared lines, and a receptionist console. Managers get reports to help them spot gaps, while staff manage calls and team SMS in one place.
Zoom AI Concierge*

Be available to patients after hours or when lines are busy. The AI Concierge add-on is a virtual receptionist that answers common questions, schedules appointments, and routes important calls to the right person, so patients feel cared for and clinics miss fewer opportunities.
Desk phones

Make handoffs between reception and exam rooms effortless and conversations easy to hear in busy spaces. One-touch transfer, park, and pickup keep intake moving, while compatible third-party hardware solutions help clinicians stay present with the patient in front of them.

Customer stories

Companies are achieving more
with Zoom

Learn more National Kidney Foundation background

National Kidney Foundation clinics go virtual with Zoom

In our clinical and nonprofit world, we have never heard anything like this happening, certainly not at this kind of scale. We were able to pivot, adapt, and deliver a virtual meeting of this size because of Zoom.

- Kevin Longino, CEO

Learn more Current Health Customer

Current Health gives patients greater flexibility with Zoom

A lot of our patients are also familiar with Zoom. So you are giving them something that they are comfortable with and have used before. There is not a high learning curve. Our patient population tends to be older and less tech-savvy, so giving them something that they have a little bit of comfort with goes a long way.

- Tom Roberts, Director of Product Management

Learn more Opal

Opal HealthCare connects and supports people in residential aged care

At Opal HealthCare, our residents represent 26 different nationalities, who are used to talking in their own language. For those families to continue to connect and be able to speak together in their first language with no barriers, has been a great relief to them. One [resident] was able to meet her great-granddaughter for the first time over a Zoom call. These moments are just so important.

- Roseanne Cartwright, Director of Communications and Community Engagement

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Provident Healthcare Partners enables flexibility and better client servicing with Zoom Phone

Everyone I have talked to on the Zoom side is extremely knowledgeable. My onboarding process here was incredible — I had to be told 10 times that these phones come ready to plug in.

- Johanna Enwright, Corporate Development