In retail, keeping staff connected, schedules organized, and customers happy is essential. With Zoom Workplace, small retailers get phone, push-to-talk, and scheduling in one mobile-friendly platform.
Zoom for Brick and Mortar
Clear communications. Fast service. Happy customers.
Keep personal numbers private
Make a great impression with a dedicated business line while maintaining professionalism and privacy for your team.
Spend less, get more
Lower costs by consolidating calling, deskphones, scheduling, and staff communication into one easy platform.
Keep floor staff connected
Stay in sync and coordinate faster so shelves get stocked, lines move quicker, and customers are served promptly.
Scales with your business
Maintain consistent communications without IT burden — whether for seasonal hiring or new locations, Zoom grows with your business needs.
Use cases
Build customer loyalty with seamless business communication
Key features
Solutions built for busy stores
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Zoom Phone
Call queues, shared lines, and simple routing let customers reach your store quickly on your business line, and associates stay connected whether answering at the counter, on mobile, or deskphone. Adding lines and devices is simple through one centralized admin portal as your business grows.
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Push-to-Talk
Keep shifts running smoothly with instant communication. With one tap, associates can check in across aisles, stockrooms, or multiple locations, so shelves stay stocked, customers find what they need, and lines move quicker.
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Mobile device sharing
Busy associates stay productive with Zoom Phone. Staff share deskphones or mobile devices without personal logins. Seasonal workers onboard quickly, license costs remain low, and every customer call gets answered.
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Deskphone hardware
Equip your front desk or counter with reliable phones designed for busy retail. Clear audio, durable hardware, and simple setup mean staff can handle calls quickly and professionally, even during the busiest hours.
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Zoom Scheduler
Make online booking easy for customers. Whether it’s scheduling a dress fitting or a tire rotation, they can check availability online, pick a time, and get instant confirmation. Customers book faster and sales opportunities aren’t missed.
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Zoom AI Concierge
Support customers after hours or when lines are busy. AI Concierge is a virtual receptionist that greets callers, answers questions, books appointments, and routes important calls — so every customer gets a quick, professional response.
Security and reliability
Run store communications with confidence
Customer stories
Companies are achieving more
with Zoom
Learn more Learn more about Mike Morse Law Firm
Mike Morse Law Firm disrupts the status quo with Zoom platform technology
Retail Business Bundle
Get more when you bundle with Zoom
Explore products and pricing for retail businesses.
Get Zoom solutions built for retail businesses
Make work simpler, faster, and smarter for your teams with Zoom Phone,
third-party desk phones, and Scheduler bundled in one budget-friendly
price.
Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals.