Australia

Country code: +61

Last updated: September 25, 2025

Zoom Phone

Zoom Contact Center

Supported Number Type

Toll, Toll-Free, Mobile

Virtual, Toll-Free, Mobile

Capability

Toll: Inbound, Outbound, Emergency Calling
Toll-Free: Inbound Only
Mobile: Inbound, Outbound, Emergency Calling, SMS

Virtual: Inbound, Outbound
Toll-Free: Inbound Only
Mobile: SMS Only

Number Porting Supported?

 check

Yes

 check

Yes

New Number Supported?

 check

Yes

 check

Yes

Lead Times

Number Porting                                                                                                                                                                                                                                                                                                                       

    • Toll or Virtual: Up to 10 Weeks
    • Toll-Free: Up to 10 business days
    • Mobile: Up to 5 business days


New Number Provisioning: Real-time provisioning. *May take up to 4 weeks if no inventory is available.

Address & Documentation validation: Up to 3 business days

Compliance Requirements for Service Activation

Toll, Virtual & Toll-Free require a valid address worldwide.

Mobile number requires a valid address worldwide.

    • Proof of address (Any of the following)
        • Utility Bills
        • Financial Documents
        • Government-Issued Documents
        • Official Correspondence
    • End-User Representative ID.
        • Australia issued an ID for the domestic address
        • Passport for an address outside Australia                                                                                                                                                                                                                                     

Smart Numbers - Must be purchased from ACMA.                                                                                                                                       

NOTE:

    • Please ensure that all provided documents are current, legible, and authentic, and not older than 3 months.
    • Zoom may request additional documentation or verification steps, as deemed necessary.

Important Announcement

None