Japan

Country code: +81

Last updated: February 15, 2026

Zoom Phone

Zoom Contact Center

Supported Number Type

050
0ABJ - Toll Check 0ABJ Eligibility
0120 & 0800 - Toll-Free 
053 - International Toll-Free Service (ITFS)

0ABJ - Virtual service (in/out): Geographic;
050 - Virtual service (in/out): Non-Geographic
0120 & 0800 - Toll-Free 
053 - International Toll-Free Service (ITFS)

Capability

0120, 0800, 050 & 0ABJ: Inbound, Outbound
053:  Inbound Only

Number Porting Supported?

check

Yes
*0ABJ & Toll-Free number only

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Yes
*0ABJ & Toll-Free number only

New Number Supported?

check

Yes

check

Yes

Lead Times

Number Porting: Up to 15 business days (0ABJ & Toll-Free)

New Number Provisioning: Up to 3 business days                                                                                                                                                                                                                                                         

Address & Documentation validation: Up to 5 business days

Compliance Requirements for Service Activation

    • Proof of ID of Director or Authorized Company Representative
        • Driver's license
        • My Number Card (i.e., the government-issued card indicating the holder's uniquely assigned identification number)
        • Passport (in the case of passports, the holder's address must be within it)
        • Other original documents issued by government agencies contain the person's name, address, date of birth, and photo.
    • Proof of Address (Any of the following)
        • Certificate of tax payments
        • Certificate of social insurance premium payments, 
        • Certificate of utility bill payments, showing the address of the business office.
    • Company or entity Registration Documents
        • Company registration documents – these documents must match the information associated with the Japan Registration Information Service.
        • If the company is established in a foreign jurisdiction, then any of the following are also acceptable:
        • A document issued pursuant to the laws of that jurisdiction
        • A document issued by a foreign government recognized by Japan or documents equivalent thereto, which indicate the company's business.
        • If the establishment is a sole proprietorship, Kaigyo Todoke / 開業届 will suffice.
        • For a non-profit organization, a Certificate of Registered Matters (Tōkijikō Shōmeisho) is obtained from the Legal Affairs Bureau. Official status, such as a "Specified Nonprofit Corporation" (NPO), is certified by prefectural governments or the Cabinet Office.
    • Know-Your-Customer Declaration Form (Template)
      • Power of Attorney (Template) is required if the declaration form's signer is not listed as the director on the official company registration documents.                                                                                                                                                                                                                                                                             
    • Note:
      • E-KYC is now required through the Zoom Portal.
      • A mailer will be sent to verify the Applicant’s physical address.
        • If the signer of the declaration form is not listed as the director on the official company registration documents.
      • The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.
      • Suppose the individual submitting this document is an authorized company representative whose name does not appear on the official company registration documents as a listed company director. In that case, the individual must appear via Zoom web meeting and at such meeting present the originals of the submitted identification documents.

Service Limitation

What is not supported:

  • Calling the following short codes is not supported
      • 04(Directory assistance)
      • 115(Telegram)
      • 117(Time signal)
      • 177(Weather report)
      • 171(Messaging service for disaster
      • 188 (Consumer affairs center)
      • 189 (Child consultation center)
      • 110,119,118 (Emergency call)
      • 00XY(Carrier Identification Prefix)
      • Special service number, including 0570-Navidia
      • And all other 3 digits and special service numbers                                                                                                                                                                                  

Important Updates

None

Validate Address

* Required Field